Shlomi Lavi /
Mar 08, 2022
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Bottom Line: Which is Better - Customer Thermometer or SupportCenter Plus?
SupportCenter Plus is more expensive to implement (TCO) than Customer Thermometer, and Customer Thermometer is rated higher (97/100) than SupportCenter Plus (59/100). Customer Thermometer offers users more features (7) than SupportCenter Plus (0). There is a clear winner in this case and it is Customer Thermometer!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Customer Thermometer Vs. ManageEngine
Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies.
We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing.
You need to go and hire bright, enthu...
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
Who is more expensive? Customer Thermometer or SupportCenter Plus?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Customer Thermometer and SupportCenter Plus.
Customer Thermometer price starts at $29 per month , On a scale between 1 to 10 Customer Thermometer is rated 4, which is lower than the average cost of Customer Service software. SupportCenter Plus price starts at $495 per user/month , When comparing SupportCenter Plus to its competitors, the software is rated 6 - similar to the average Customer Service software cost.
Bottom line: SupportCenter Plus is more expensive than Customer Thermometer.
Which software includes more/better features?
We've compared Customer Thermometer Vs. SupportCenter Plus based on some of the most important and required Customer Service features.
Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports, Email Invitations & Reminders, Site Intercept Survey.
SupportCenter Plus: We are still working to collect the list of features for SupportCenter Plus.
Target customer size
Customer Thermometer is ideal for different companies, big or small. Customers of the software include businesses of all sizes and a variety of types.