Compare switchvox and Mitel Sky - Jul 2022

Shlomi LaviShlomi Lavi / Jul 06, 2022

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Bottom Line: Which is Better - switchvox or Mitel Sky?

Mitel Sky is more expensive to implement (TCO) than switchvox, and Mitel Sky is rated higher (87/100) than switchvox (77/100). switchvox offers users more features (9) than Mitel Sky (8).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Asterisk Vs. ShoreTel, Inc.

Asterisk: Asterisk is an open source framework for building communications applications. Asterisk turns an ordinary computer into a communications server. Asterisk powers IP PBX systems, VoIP gateways, conference servers and other custom solutions. It is used by small businesses, large businesses, call centers, carriers and government agencies, worldwide. As...

ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions. Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...

Who is more expensive? switchvox or ShoreTel Sky?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for switchvox and ShoreTel Sky.

switchvox price starts at $90 per user/month , On a scale between 1 to 10 switchvox is rated 2, which is much lower than the average cost of VoIP software. ShoreTel Sky price starts at $40 per user/month , When comparing ShoreTel Sky to its competitors, the software is rated 6 - similar to the average VoIP software cost.

Bottom line: ShoreTel Sky is more expensive than switchvox.

Which software includes more/better features?

We've compared switchvox Vs. Mitel Sky based on some of the most important and required VoIP features.

switchvox: Data Import/Export, Basic Reports, Online Customer Support, Blended Call Center, Call Recording, Call Center, Contact Management, VoIP.

ShoreTel Sky: 3-Way Calling, Call Blocking, Call Forwarding, Call Transfer, Call Waiting.

Target customer size

switchvox's typical customers include: Small, medium and large size businesses, The software can be deployed for small call centers as well as medium and large enterprises.



switchvox

ITQlick rating
(4.1/5)

starts at $90 per user/month

Switchvox is both cloud-based and on-premise phone support systems that help the users in unified communications. The system can be beneficial to businesses that have offices in different locations since commun...

Categories: VoIP, Business Phone Systems, Call Recording, Cloud PBX.

Mitel Sky

ITQlick rating
(4.3/5)

starts at $40 per user/month

Mitel Sky is a cloud-based telephony and VoIP solution designed to help the users in unified communication. The core solution includes wireless networking, video surveillance & management and emergency notifica...

Categories: Auto Attendant, Automatic Call Distribution (ACD), Broadband Internet, Business Phone Systems, Call Recording.

Compare specifications

Compare features

switchvox: 9 Features

Data Import/Export
Basic Reports
Online Customer Support
Blended Call Center
Call Recording
Call Center
Contact Management
VoIP
IVR

ShoreTel Sky: 8 Features

3-Way Calling
Call Blocking
Call Forwarding
Call Transfer
Call Waiting
Caller ID
Caller ID with Name
Repeat Dialing
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
switchvox
ITQlick rating
4.1/5
Score
77/100
Pricing
3.4/10
License pricing
$90 per user/month
Functionality
20
Compare
Mitel Sk...
ITQlick rating
4.3/5
Score
87/100
Pricing
7.6/10
License pricing
$40 per user/month
Functionality
24
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$18.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.