Mitel Sky Review - why 4.3 stars?

ShoreTel Sky Review
ITQlick Score: 87/100
ITQlick Rating:
Pricing: 7.6/10 - high cost
Category: VoIP -> Mitel Sky review
Ranking:Ranked 10 out of 164 VoIP systems
Company: ShoreTel, Inc.
Pricing: starts at $40 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: Mitel Sky pricing, Mitel Sky alternatives
Shlomi LaviShlomi Lavi / updated: Jul 06, 2022

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What is Mitel Sky?

Mitel Sky is a cloud-based telephony and VoIP solution designed to help the users in unified communication. The core solution includes wireless networking, video surveillance & management and emergency notifications and more. The user can get a VoIP phone system customized to their needs.

The networking & cabling helps the user streamline their infrastructure and minimize network downtime. The user can get the mobility they need to teach, work or communicate from anywhere and at any time on any mobile device.

The emergency notification helps alert everyone instantly on school or office grounds over any active threat, lockdown or other forms of emergency events. The video surveillance is scalable and can be used in SMBs and schools. The solution was developed by Eastern DataComm.

Who is it best for?

The software can be deployed for small call centers as well as medium and large enterprises. It has been used in such sectors and domains as education, financial services, healthcare and hospitality, non-profit organizations, real estate, retail and wholesale, and others. Some major customers of the software include Foursquare, The Meatball Shop, and MEM Property Management etc.

Main features and functionalities

The software offers cloud based phone system which means that clients can keep in touch with customers from anywhere. It also offers metrics and insights into customer experience and provides suggestions for optimization. For streamlined sales experience, the software connects customer data with conversations and calls in the corporate CRM system.

Mitel Sky offers inbound calling capabilities of call queue management, call queuing, private branch exchange, and voicemail. Its analytical capabilities include call monitoring, call recording, and real time reporting. The software also offers skill based routing, call list imports, and computer telephony integration etc.

What is the actual cost?

The cost of license starts at $40 per user/month. ITQlick pricing score is 7.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Mitel Sky. You can also find here pricing information from Mitel Sky's website.


  • Mitel MiCloud Flex has a robust feature set with typical capabilities of Voice Over IP solutions
  • The platform is highly scalable for call center teams of all sizes
  • Mitel MiCloud Flex has a line redirection feature for users to reroute calls to their mobile phones with one click


  • Occasionally, calls disconnect unexpectedly on Mitel MiCloud Flex
  • The software has limited reporting analytics features

How it stacks up?

Access a head to head analysis of Mitel Sky vs alternative software solutions.
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Mitel Sk...
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$40 per user/month
Nextiva ...
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$11.95 per user/month
ITQlick rating
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$19.99 per user/month
jive com...
ITQlick rating
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$18.95 per user/month
ITQlick rating
License pricing
$19.99 per user/month

Frequently Asked Questions (FAQs)

Is it the best VoIP system?

Mitel Sky is ranked 10 out of 164 software in their category (VoIP systems).

How they are rated on ITQlick?

The rating of Mitel Sky is 4.3 stars out of 5 and the total score is 87 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Mitel Sky makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Mitel Sky can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Mitel Sky and alternatives?

The most popular alternatives to Mitel Sky in 2024: RingCentral Phone, jive communications, Nextiva VoIP, ShoreTel, 3CX. Access the complete competitors analysis here - Mitel Sky VS VoIP Software alternatives.

Is Mitel Sky right for you or your business?

MiCloud Flex is a business phone and Voice Over IP solution offered by Mitel. The software serves small, midsize, and enterprise businesses across several industries, including hospitality & cruise, healthcare, manufacturing, retail, sports & entertainment, financial services, education, etc. MiCloud Flex is a cloud-based VoIP solution, and some top brands that use the product include Major League Baseball, Hyatt Hotels, and Cosval Group.

List of categories

Auto Attendant
Automatic Call Distribution (ACD)
Broadband Internet
Business Phone Systems
Call Recording
Cloud PBX
Computer Telephony Integration (CTI)
Conference Calling
Internet Fax
Online Meeting
PBX Phone Systems
SIP Clients

List of features

3-Way Calling
Call Blocking
Call Forwarding
Call Transfer
Call Waiting
Caller ID
Caller ID with Name
Repeat Dialing

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.