ShoreTel Sky Review

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Last updated: Aug 16, 2019

ShoreTel Sky Review

ITQlick rating
(4.3/5)

Small business, Medium business, Large business

ShoreTel Sky is a cloud-based telephony and VoIP solution designed to help the users in unified communication. The core solution includes wireless networking, video surveillance & management and emergency notif...

  • Categories (4/16):

    • VoIP
    • UCaaS Providers
    • Softphone
    • SIP Clients

Shlomi Lavi / updated: Aug 16, 2019

What is ShoreTel Sky?

ShoreTel Sky is a cloud-based telephony and VoIP solution designed to help the users in unified communication. The core solution includes wireless networking, video surveillance & management and emergency notifications and more. The user can get a VoIP phone system customized to their needs.

The networking & cabling helps the user streamline their infrastructure and minimize network downtime. The user can get the mobility they need to teach, work or communicate from anywhere and at any time on any mobile device.

The emergency notification helps alert everyone instantly on school or office grounds over any active threat, lockdown or other forms of emergency events. The video surveillance is scalable and can be used in SMBs and schools. The solution was developed by Eastern DataComm.

ShoreTel Sky Average Rating -

The rating of ShoreTel Sky is 4.3 stars. The rating is based on ITQlick expert review

ShoreTel Sky Typical Customers

The software can be deployed for small call centers as well as medium and large enterprises. It has been used in such sectors and domains as education, financial services, healthcare and hospitality, non-profit organizations, real estate, retail and wholesale, and others. Some major customers of the software include Foursquare, The Meatball Shop, and MEM Property Management etc.

ShoreTel Sky Features

The software offers cloud based phone system which means that clients can keep in touch with customers from anywhere. It also offers metrics and insights into customer experience and provides suggestions for optimization. For streamlined sales experience, the software connects customer data with conversations and calls in the corporate CRM system.

ShoreTel Sky offers inbound calling capabilities of call queue management, call queuing, private branch exchange, and voicemail. Its analytical capabilities include call monitoring, call recording, and real time reporting. The software also offers skill based routing, call list imports, and computer telephony integration etc.

ShoreTel Sky Alternatives

The two main competitors of ShoreTel Sky include BlueFace Hosted PBX and VoicePlatform. Similarly to ShoreTel Sky, Blueface Hosted PBX is a cloud-based VoIP software solution. ShoreTel Sky is a product of Eastern Data Comm which began in 1988 and is based in the United States and on the other hand BlueFace Hosted PBX is a product of Blueface which was established in 2006 and based in Ireland.

ShoreTel Sky offers support during the business hours and in contrary Blueface Hosted PBX offers support online and during the business hours. Both ShoreTel Sky and Blueface Hosted PBX caters to SMBs. ShoreTel Sky offers training via documentation and in-person, but Blueface Hosted PBX offers training via documentation, webinars, live-online and in-person.

Voice Platform is a cloud-based VoIP solution just like ShoreTel Sky. ShoreTel Sky is a product of Eastern Data Comm which began in 1988 and is based in the United States whereas Voice Platform is a product of Simple Phone Co which began in 2009 and based in the United States.

ShoreTel Sky offers support during the business hours while Voice Platform offers support online and via a 24/7 live-rep. Voice Platform offers training via documentation and live-online and in contrary ShoreTel Sky offers training via documentation and in-person.

ShoreTel Sky Pricing Information

The price is available on request.

ShoreTel Sky demo

25 questions to ask the vendor on ShoreTel Sky demo

Is ShoreTel Sky the right software for me?

ShoreTel Sky is ideal for small and medium-sized businesses. It caters to multiple expertise including education, finance, healthcare, professional & local government, and manufacturing. Any company looking for telephony and unified communication services can make use of this software.

ShoreTel Sky Categories

VoIP
UCaaS Providers
Softphone
SIP Clients
Private Branch eXchange (PBX) System
Online Meeting
Internet Fax
Conference Calling
Computer Telephony Integration (CTI)
Cloud PBX
Call Recording
Business Phone Systems

Specifications

Company:
Address: 960 Stewart Drive, Sunnyvale, CA 94085, USA
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

ShoreTel Sky Features

3-Way Calling
Call Blocking
Call Forwarding
Call Transfer
Call Waiting
Caller ID
Caller ID with Name
Repeat Dialing

ShoreTel Sky Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
ShoreTel
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
87/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
7.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
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Functionality score
24
Fit small business
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
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93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$30 Per month/user
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Functionality score
7
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Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
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Functionality score
27
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ShoreTel
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
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Functionality score
6
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Flowroute
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.4/10
License pricing license pricing (if provided by the software vendor)
$1 Per month/user
Hosting
Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review