ShoreTel Sky Review - why 4.3 stars?

ShoreTel Sky Review
ITQlick Score: 87/100
ITQlick Rating: (4.3/5)
Pricing: 7.6/10 - high cost
Category: VoIP -> ShoreTel Sky
Ranking:Ranked 11 out of 165 VoIP systems
Company: ShoreTel, Inc.
Pricing: starts at $40 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: ShoreTel Sky pricing, ShoreTel Sky alternatives

Shlomi LaviShlomi Lavi / updated: Aug 11, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is ShoreTel Sky?

ShoreTel Sky is a cloud-based telephony and VoIP solution designed to help the users in unified communication. The core solution includes wireless networking, video surveillance & management and emergency notifications and more. The user can get a VoIP phone system customized to their needs.

The networking & cabling helps the user streamline their infrastructure and minimize network downtime. The user can get the mobility they need to teach, work or communicate from anywhere and at any time on any mobile device.

The emergency notification helps alert everyone instantly on school or office grounds over any active threat, lockdown or other forms of emergency events. The video surveillance is scalable and can be used in SMBs and schools. The solution was developed by Eastern DataComm.

What is ShoreTel Sky rating? ()

The rating of ShoreTel Sky is 4.3 stars out of 5 and the total score is 87 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are ShoreTel Sky's typical customers?

The software can be deployed for small call centers as well as medium and large enterprises. It has been used in such sectors and domains as education, financial services, healthcare and hospitality, non-profit organizations, real estate, retail and wholesale, and others. Some major customers of the software include Foursquare, The Meatball Shop, and MEM Property Management etc.

Is ShoreTel Sky the best VoIP?

ShoreTel Sky is ranked 11 out of 165 software in their category (VoIP systems).

What are their main features and functionalities?

The software offers cloud based phone system which means that clients can keep in touch with customers from anywhere. It also offers metrics and insights into customer experience and provides suggestions for optimization. For streamlined sales experience, the software connects customer data with conversations and calls in the corporate CRM system.

ShoreTel Sky offers inbound calling capabilities of call queue management, call queuing, private branch exchange, and voicemail. Its analytical capabilities include call monitoring, call recording, and real time reporting. The software also offers skill based routing, call list imports, and computer telephony integration etc.

Who are their main alternatives?

The two main competitors of ShoreTel Sky include BlueFace Hosted PBX and VoicePlatform. Similarly to ShoreTel Sky, Blueface Hosted PBX is a cloud-based VoIP software solution. ShoreTel Sky is a product of Eastern Data Comm which began in 1988 and is based in the United States and on the other hand BlueFace Hosted PBX is a product of Blueface which was established in 2006 and based in Ireland.

ShoreTel Sky offers support during the business hours and in contrary Blueface Hosted PBX offers support online and during the business hours. Both ShoreTel Sky and Blueface Hosted PBX caters to SMBs. ShoreTel Sky offers training via documentation and in-person, but Blueface Hosted PBX offers training via documentation, webinars, live-online and in-person.

Voice Platform is a cloud-based VoIP solution just like ShoreTel Sky. ShoreTel Sky is a product of Eastern Data Comm which began in 1988 and is based in the United States whereas Voice Platform is a product of Simple Phone Co which began in 2009 and based in the United States.

ShoreTel Sky offers support during the business hours while Voice Platform offers support online and via a 24/7 live-rep. Voice Platform offers training via documentation and live-online and in contrary ShoreTel Sky offers training via documentation and in-person.

What is the cost of ShoreTel Sky?

The cost of license starts at $40 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 7.6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for ShoreTel Sky

What should you ask ShoreTel, Inc. during a demo session? (65 questions)

Schedule a demo with ShoreTel Sky and access 65 must ask questions for the vendor while watching ShoreTel Sky in action.

Is it the right software for you?

ShoreTel Sky is ideal for small and medium-sized businesses. It caters to multiple expertise including education, finance, healthcare, professional & local government, and manufacturing. Any company looking for telephony and unified communication services can make use of this software.

ShoreTel Sky's list of categories:

Auto Attendant
Automatic Call Distribution (ACD)
Broadband Internet
Business Phone Systems
Call Recording
Cloud PBX
Computer Telephony Integration (CTI)
Conference Calling
Internet Fax
Online Meeting
PBX Phone Systems
SIP Clients

ShoreTel Sky's list of features:

3-Way Calling
Call Blocking
Call Forwarding
Call Transfer
Call Waiting
Caller ID
Caller ID with Name
Repeat Dialing

ShoreTel Sky Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
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ShoreTel
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
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Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
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License pricing license pricing (if provided by the software vendor)
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jive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
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93/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
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Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.