Mitel Sky Review - why 4.3 stars?

Shlomi Lavi / updated: Jul 06, 2022

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What is Mitel Sky?

Mitel Sky is a cloud-based telephony and VoIP solution designed to help the users in unified communication. The core solution includes wireless networking, video surveillance & management and emergency notifications and more. The user can get a VoIP phone system customized to their needs.

The networking & cabling helps the user streamline their infrastructure and minimize network downtime. The user can get the mobility they need to teach, work or communicate from anywhere and at any time on any mobile device.

The emergency notification helps alert everyone instantly on school or office grounds over any active threat, lockdown or other forms of emergency events. The video surveillance is scalable and can be used in SMBs and schools. The solution was developed by Eastern DataComm.

Who is it best for?

The software can be deployed for small call centers as well as medium and large enterprises. It has been used in such sectors and domains as education, financial services, healthcare and hospitality, non-profit organizations, real estate, retail and wholesale, and others. Some major customers of the software include Foursquare, The Meatball Shop, and MEM Property Management etc.

Main features and functionalities

The software offers cloud based phone system which means that clients can keep in touch with customers from anywhere. It also offers metrics and insights into customer experience and provides suggestions for optimization. For streamlined sales experience, the software connects customer data with conversations and calls in the corporate CRM system.

Mitel Sky offers inbound calling capabilities of call queue management, call queuing, private branch exchange, and voicemail. Its analytical capabilities include call monitoring, call recording, and real time reporting. The software also offers skill based routing, call list imports, and computer telephony integration etc.

What is the actual cost?

The cost of license starts at $40 per user/month. ITQlick pricing score is 7.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Mitel Sky. You can also find here pricing information from Mitel Sky's website.

Pros

• Mitel MiCloud Flex has a robust feature set with typical capabilities of Voice Over IP solutions
• The platform is highly scalable for call center teams of all sizes
• Mitel MiCloud Flex has a line redirection feature for users to reroute calls to their mobile phones with one click

Cons

• Occasionally, calls disconnect unexpectedly on Mitel MiCloud Flex
• The software has limited reporting analytics features

How it stacks up?

Access a head to head analysis of Mitel Sky vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Mitel Sky right for you or your business?

MiCloud Flex is a business phone and Voice Over IP solution offered by Mitel. The software serves small, midsize, and enterprise businesses across several industries, including hospitality & cruise, healthcare, manufacturing, retail, sports & entertainment, financial services, education, etc. MiCloud Flex is a cloud-based VoIP solution, and some top brands that use the product include Major League Baseball, Hyatt Hotels, and Cosval Group.