Compare Symantec ServiceDesk and Oracle Marketing - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Symantec ServiceDesk or Oracle Marketing?

Oracle Marketing is more expensive to implement (TCO) than Symantec ServiceDesk, and Oracle Marketing is rated higher (91/100) than Symantec ServiceDesk (75/100). Oracle Marketing offers users more features (4) than Symantec ServiceDesk (0). There is a clear winner in this case and it is Oracle Marketing!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Symantec Vs. Oracle Corporation

Symantec: Symantec helps consumers and organizations secure and manage their information-driven world. Symantec is a global leader in providing security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information against more risks at more po...

Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and th...

Who is more expensive? Symantec ServiceDesk or Oracle Marketing Cloud?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Symantec ServiceDesk and Oracle Marketing Cloud.

Symantec ServiceDesk accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Symantec ServiceDesk is rated 8, which is higher than the average cost of CRM software. Oracle Marketing Cloud price starts at $2,000 per month , When comparing Oracle Marketing Cloud to its competitors, the software is rated 8 - higher than the average CRM software cost.

Bottom line: Symantec ServiceDesk cost is around the same cost of Oracle Marketing Cloud.

Which software includes more/better features?

We've compared Symantec ServiceDesk Vs. Oracle Marketing based on some of the most important and required CRM features.

Symantec ServiceDesk: We are still working to collect the list of features for Symantec ServiceDesk.

Oracle Marketing Cloud: Data Analysis Tools, BI & Analytics, Email Marketing, Marketing Automation.

Target customer size

Symantec ServiceDesk's typical customers include: Small, medium and large size businesses, and Oracle Marketing Cloud's target customer size include: Small, medium and large size businesses.