Compare SysAid and Help Sumo - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - SysAid or Help Sumo?

SysAid is more expensive to implement (TCO) than Help Sumo, and Help Sumo is rated higher (84/100) than SysAid (79/100). SysAid offers users more features (9) than Help Sumo (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SysAid Technologies Ltd. Vs. AJ Square Inc

SysAid Technologies Ltd.: SysAid Technologies, formerly Ilient, is a leading global provider of IT Service Management (ITSM) software. nnSysAid was founded in 2002 by Israel Lifshitz, with a vision to provide simple, cutting-edge, and cost-effective software tools for service excellence. SysAid is ideal for organizations who want to manage, monitor, and track all their IT...

AJ Square Inc: AJ Square Incorporation is a U.S.based global IT service provider delivering technology-driven business solutions that meet the strategic objectives of IT clients. Each solution is delivered with the industry-benchmark predictability and operational superiority thereby increasing competitiveness of Global Clients in this information age.

Who is more expensive? SysAid or Help Sumo?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SysAid and Help Sumo.

SysAid price starts at $1,211 per year , On a scale between 1 to 10 SysAid is rated 6, which is similar to the average cost of Help Desk software. Help Sumo price starts at $19 per agent/month , When comparing Help Sumo to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: SysAid is more expensive than Help Sumo.

Which software includes more/better features?

We've compared SysAid Vs. Help Sumo based on some of the most important and required Help Desk features.

SysAid: Asset Management, Customer Survey, Email Integration, Knowledge Base/FAQ, Mobile Integration, Remote Control Access, Reporting, Scheduling.

Help Sumo: We are still working to collect the list of features for Help Sumo.

Target customer size

SysAid was originally intended for IT practitioners. and Help Sumo's target customer size include: Small, medium and large size businesses.