Compare Intermedia Contact Center and Alvaria - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Intermedia Contact Center or Alvaria?

Alvaria is more expensive to implement (TCO) than Intermedia Contact Center, and Intermedia Contact Center is rated higher (89/100) than Alvaria (83/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Telax Hosted Call Center Vs. Aspect Software, Inc

Telax Hosted Call Center: Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost. Telax clients get a customizable, easy-to-use solution that includes r...

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

Who is more expensive? Intermedia Contact Center or Aspect Via Customer Engagement Center Software?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Intermedia Contact Center and Aspect Via Customer Engagement Center Software.

Intermedia Contact Center price starts at $35 per user/month , On a scale between 1 to 10 Telax Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. Aspect Via Customer Engagement Center Software accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Telax Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software.

Bottom line: Aspect Via Customer Engagement Center Software is more expensive than Intermedia Contact Center.

Which software includes more/better features?

We've compared Intermedia Contact Center Vs. Alvaria based on some of the most important and required Call Center features.

Intermedia Contact Center: CRM with Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Real Time Reporting.

Aspect Via Customer Engagement Center Software: Chat, Data Analysis Tools, BI & Analytics, Call Center, Communications.

Target customer size

Intermedia Contact Center is best for medium size enterprises that are looking for a way to improve their contact center. and Aspect Via Customer Engagement Center Software's target customer size include: Medium and large size businesses.