Compare USAN IVR and Alvaria - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - USAN IVR or Alvaria?

Alvaria is more expensive to implement (TCO) than USAN IVR, and USAN IVR is rated higher (89/100) than Alvaria (83/100). Alvaria offers users more features (5) than USAN IVR (3).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

USAN INC Vs. Aspect Software, Inc

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

Who is more expensive? USAN IVR or Aspect Via Customer Engagement Center Software?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for USAN IVR and Aspect Via Customer Engagement Center Software.

USAN IVR price starts at $1,000 per license , On a scale between 1 to 10 USAN IVR is rated 6, which is similar to the average cost of Call Center software. Aspect Via Customer Engagement Center Software accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 USAN IVR is rated 6, which is similar to the average cost of Call Center software.

Bottom line: Aspect Via Customer Engagement Center Software is more expensive than USAN IVR.

Which software includes more/better features?

We've compared USAN IVR Vs. Alvaria based on some of the most important and required Call Center features.

USAN IVR: Data Import/Export, Basic Reports, Online Customer Support.

Aspect Via Customer Engagement Center Software: Chat, Data Analysis Tools, BI & Analytics, Call Center, Communications.

Target customer size

USAN IVR's typical customers include: Small business, Large business, and Aspect Via Customer Engagement Center Software's target customer size include: Medium and large size businesses.