Shlomi Lavi / Dec 19, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Alvaria is more expensive to implement (TCO) than Five9, and Five9 is rated higher (87/100) than Alvaria (83/100). Alvaria offers users more features (5) than Five9 (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...
Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and Aspect Via Customer Engagement Center Software.
Five9 price starts at $20,000 per license , On a scale between 1 to 10 Virtual Observer is rated 4, which is lower than the average cost of Call Center software. Aspect Via Customer Engagement Center Software accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Virtual Observer is rated 4, which is lower than the average cost of Call Center software.
Bottom line: Aspect Via Customer Engagement Center Software is more expensive than Five9.
We've compared Five9 Vs. Alvaria based on some of the most important and required Call Center features.
Five9: We are still working to collect the list of features for Five9.
Aspect Via Customer Engagement Center Software: Chat, Data Analysis Tools, BI & Analytics, Call Center, Communications.
Five9's typical customers include: SMBs, and Aspect Via Customer Engagement Center Software's target customer size include: Medium and large size businesses.
starts at $20,000 per license
Virtual Observer is a cloud-based and an on-premise call recording and call monitoring software. Virtual Observer is suitable for the cloud-based platform that offers various services, which include desktop ana...
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Aspect is a call center software that allows businesses to connect their customers with agents, which improves customer experience. It helps users automate live communication, inbound and outbound interactions ...
Compare Pricing| ITQlick Score: | 87/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Call Center -> Five9 review |
| Company: | Coordinated Systems |
| Pricing: | starts at $20,000 per license |
| Typical customers: | SMBs |
| Platforms: | Desktop, Cloud |
| Links: | Five9 review, Five9 pricing, Five9 alternatives |
| ITQlick Score: | 83/100 |
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| ITQlick Rating: |
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| Pricing: | 8/10 - high cost |
| Category: | Call Center -> Alvaria review |
| Company: | Aspect Software, Inc |
| Typical customers: | Medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Alvaria review, Alvaria pricing, Alvaria alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.