Compare Vocalcom and Calabrio One Suite - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Vocalcom or Calabrio One Suite?

Vocalcom is more expensive to implement (TCO) than Calabrio One Suite, and Calabrio One Suite is rated higher (81/100) than Vocalcom (76/100). Vocalcom offers users more features (5) than Calabrio One Suite (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Vocalcom Vs. Calabrio, Inc

Vocalcom: Vocalcom was founded on the principle of simple design, providing solutions that are easy for agents and customers to use. Vocalcom's software is now built all over the world, by a growing group of talented people who love what they do. We embrace change, but we have held on to the spirit with which we began: Listen to customers, act with integrit...

Calabrio, Inc: Calabrio provides call center workforce optimization software that’s easy to implement, use and maintain. Calabrio One™, a unique Web 2.0-based software suite, makes it easier to get call recording, quality management, workforce management, speech analytics, performance management and customer interaction working together for increased value. Solut...

Who is more expensive? Vocalcom or Calabrio One Suite?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Vocalcom and Calabrio One Suite.

Vocalcom price starts at $71.41 per user/month , On a scale between 1 to 10 Vocalcom Cloud Contact Center is rated 6, which is similar to the average cost of Call Center software. Calabrio One Suite price starts at $295 per license , When comparing Calabrio One Suite to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Vocalcom is more expensive than Calabrio One Suite.

Which software includes more/better features?

We've compared Vocalcom Vs. Calabrio One Suite based on some of the most important and required Call Center features.

Vocalcom: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Calabrio One Suite: We are still working to collect the list of features for Calabrio One Suite.

Target customer size

Most of the users of Vocalcom Cloud Contact Center are comprised of entrepreneurs having small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management. and Calabrio One Suite's target customer size include: Medium and large size businesses.