Shlomi Lavi /
Sep 28, 2023
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - XSellco Fusion or Zendesk?
XSellco Fusion is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than XSellco Fusion (80/100). Zendesk offers users more features (23) than XSellco Fusion (0). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
XSellco Software Limited. Vs. Zendesk
XSellco Software Limited.: XSellco is the brainchild of internet entrepreneur Ray Nolan. Ray built, or helped build, some of the world’s largest online businesses. He founded Hostelworld, Coretime, XSellco as well as chairing Skyscanner, Asavie, WhatClinic and others. These businesses have combined values of over $3 Billion dollars.
The common theme throughout these busines...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? XSellco Fusion or Zendesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for XSellco Fusion and Zendesk.
XSellco Fusion price starts at $85 per month , On a scale between 1 to 10 XSellco Fusion is rated 2, which is much lower than the average cost of Help Desk software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: XSellco Fusion cost is around the same cost of Zendesk.
Which software includes more/better features?
We've compared XSellco Fusion Vs. Zendesk based on some of the most important and required Help Desk features.
XSellco Fusion: We are still working to collect the list of features for XSellco Fusion.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
Target customer size
XSellco Fusion can cater the needs of freelancers, small businesses (1-20 employees), mid-sized companies (10-100 employees), and large enterprises (100+ employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and IT. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.