Compare zendesk and Calabrio One Suite - Jul 2022
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Bottom Line: Which is Better - zendesk or Calabrio One Suite?
Calabrio One Suite is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Calabrio One Suite (81/100). zendesk offers users more features (11) than Calabrio One Suite (0). There is a clear winner in this case and it is zendesk!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Calabrio, Inc
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Calabrio, Inc: Calabrio provides call center workforce optimization software that’s easy to implement, use and maintain. Calabrio One™, a unique Web 2.0-based software suite, makes it easier to get call recording, quality management, workforce management, speech analytics, performance management and customer interaction working together for increased value. Solut...
Who is more expensive? zendesk talk or Calabrio One Suite?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for zendesk talk and Calabrio One Suite.
zendesk talk price starts at $49 per user/month , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. Calabrio One Suite price starts at $295 per license , When comparing Calabrio One Suite to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Calabrio One Suite is more expensive than zendesk talk.
Which software includes more/better features?
We've compared zendesk Vs. Calabrio One Suite based on some of the most important and required Call Center features.
zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response).
Calabrio One Suite: We are still working to collect the list of features for Calabrio One Suite.
Target customer size
zendesk talk's typical customers include: Small, medium and large size businesses, and Calabrio One Suite's target customer size include: Medium and large size businesses.
Calabrio One Suite
starts at $295 per license
Calabrio One Suite is a complete unified Call Center Workforce Optimization software solution hosted as cloud-based, on-premise or through a Hybrid environment. The solution offers call recording, workforce man...
Compare PricingCompare specifications
zendesk talk Specifications
ITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> zendesk talk review |
Company: | Zendesk |
Pricing: | starts at $49 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | zendesk talk review, zendesk talk pricing, zendesk talk alternatives |
Calabrio One Suite Specifications
ITQlick Score: | 81/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Call Center -> Calabrio One Suite review |
Company: | Calabrio, Inc |
Pricing: | starts at $295 per license |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Calabrio One Suite review, Calabrio One Suite pricing, Calabrio One Suite alternatives |
Compare features
zendesk talk: 11 Features
Calabrio One Suite: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.