Shlomi Lavi /
Jul 28, 2022
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Bottom Line: Which is Better - Calabrio One Suite or zendesk?
Calabrio One Suite is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Calabrio One Suite (81/100). zendesk offers users more features (11) than Calabrio One Suite (0). There is a clear winner in this case and it is zendesk!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Calabrio, Inc Vs. Zendesk
Calabrio, Inc: Calabrio provides call center workforce optimization software that’s easy to implement, use and maintain. Calabrio One™, a unique Web 2.0-based software suite, makes it easier to get call recording, quality management, workforce management, speech analytics, performance management and customer interaction working together for increased value. Solut...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? Calabrio One Suite or zendesk talk?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Calabrio One Suite and zendesk talk.
Calabrio One Suite price starts at $295 per license , On a scale between 1 to 10 Calabrio One Suite is rated 4, which is lower than the average cost of Call Center software. zendesk talk price starts at $49 per user/month , When comparing zendesk talk to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Calabrio One Suite is more expensive than zendesk talk.
Which software includes more/better features?
We've compared Calabrio One Suite Vs. zendesk based on some of the most important and required Call Center features.
Calabrio One Suite: We are still working to collect the list of features for Calabrio One Suite.
zendesk talk: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management.
Target customer size
Calabrio One Suite's typical customers include: Medium and large size businesses, and zendesk talk's target customer size include: Small, medium and large size businesses.