Compare zendesk and Parrot Cloud Call Center - Jul 2022
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Bottom Line: Which is Better - zendesk or Parrot Cloud Call Center?
Parrot Cloud Call Center is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Parrot Cloud Call Center (82/100). zendesk offers users more features (11) than Parrot Cloud Call Center (5). There is a clear winner in this case and it is zendesk!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Electronic Voice Services
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Electronic Voice Services: Electronic Voice Services, Inc. (EVS7) was started in January 1993 in Dallas, Texas. Our corporate sales office is located in Addison, Texas (a suburb of Dallas), plus we have an office in Massachusetts. From the beginning our focus was on computer software and hardware to assist and automate the making and receiving of telephone calls. We started...
Who is more expensive? zendesk talk or Parrot Cloud Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for zendesk talk and Parrot Cloud Call Center.
zendesk talk price starts at $49 per user/month , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. Parrot Cloud Call Center price starts at $59 per month , When comparing Parrot Cloud Call Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: Parrot Cloud Call Center is more expensive than zendesk talk.
Which software includes more/better features?
We've compared zendesk Vs. Parrot Cloud Call Center based on some of the most important and required Call Center features.
zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response).
Parrot Cloud Call Center: Chat, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Call Center.
Target customer size
zendesk talk's typical customers include: Small, medium and large size businesses, and Parrot Cloud Call Center's target customer size include: Small, medium and large size businesses.
Parrot Cloud Call Center
starts at $59 per month
EVS7 is a call center software designed to help agents provide better service to customers. Embedded in the software are interactive voice response and automatic call distribution to help improve inbound call c...
Compare PricingCompare specifications
zendesk talk Specifications
ITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> zendesk talk review |
Company: | Zendesk |
Pricing: | starts at $49 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | zendesk talk review, zendesk talk pricing, zendesk talk alternatives |
Parrot Cloud Call Center Specifications
ITQlick Score: | 82/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Call Center -> Parrot Cloud Call Center review |
Company: | Electronic Voice Services |
Pricing: | starts at $59 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Parrot Cloud Call Center review, Parrot Cloud Call Center pricing, Parrot Cloud Call Center alternatives |
Compare features
zendesk talk: 11 Features
Parrot Cloud Call Center: 5 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.