Compare Parrot Cloud Call Center and zendesk - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Parrot Cloud Call Center or zendesk?

Parrot Cloud Call Center is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Parrot Cloud Call Center (82/100). zendesk offers users more features (11) than Parrot Cloud Call Center (5). There is a clear winner in this case and it is zendesk!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Electronic Voice Services Vs. Zendesk

Electronic Voice Services: Electronic Voice Services, Inc. (EVS7) was started in January 1993 in Dallas, Texas. Our corporate sales office is located in Addison, Texas (a suburb of Dallas), plus we have an office in Massachusetts. From the beginning our focus was on computer software and hardware to assist and automate the making and receiving of telephone calls. We started...

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? Parrot Cloud Call Center or zendesk talk?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Parrot Cloud Call Center and zendesk talk.

Parrot Cloud Call Center price starts at $59 per month , On a scale between 1 to 10 Parrot Cloud Call Center is rated 6, which is similar to the average cost of Call Center software. zendesk talk price starts at $49 per user/month , When comparing zendesk talk to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Parrot Cloud Call Center is more expensive than zendesk talk.

Which software includes more/better features?

We've compared Parrot Cloud Call Center Vs. zendesk based on some of the most important and required Call Center features.

Parrot Cloud Call Center: Chat, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Call Center.

zendesk talk: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management.

Target customer size

Parrot Cloud Call Center's typical customers include: Small, medium and large size businesses, and zendesk talk's target customer size include: Small, medium and large size businesses.