Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - Zoho CRM or Help Desk Premier?
Help Desk Premier is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than Help Desk Premier (76/100). Zoho CRM offers users more features (16) than Help Desk Premier (0). There is a clear winner in this case and it is Zoho CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Vs. BrightBox Solutions
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
BrightBox Solutions: Founded by an innovative team of individuals with over 30 years of proven success in delivering superior customer support solutions, BrightBox Solutions offers an ideal help desk management program for organizations of all sizes.
Whether you operate a service desk, help desk or just need an all-purpose tracking tool, the team behind Help Desk Pr...
Who is more expensive? Zoho CRM or Help Desk Premier?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho CRM and Help Desk Premier.
Zoho CRM price starts at $14 per user/month , On a scale between 1 to 10 Zoho CRM is rated 2, which is much lower than the average cost of CRM software. Help Desk Premier price starts at $29 per user/month , When comparing Help Desk Premier to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Zoho CRM cost is around the same cost of Help Desk Premier.
Which software includes more/better features?
We've compared Zoho CRM Vs. Help Desk Premier based on some of the most important and required CRM features.
Zoho CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards.
Help Desk Premier: We are still working to collect the list of features for Help Desk Premier.
Target customer size
Zoho CRM is focused on startup to medium firms in different markets. and Help Desk Premier's target customer size include: Small, medium and large size businesses.