starts at $12 per user/month
Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.
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Zoho Support is more expensive to implement (TCO) than Hatchbuck, and Zoho Support is rated higher (94/100) than Hatchbuck (83/100). Zoho Support offers users more features (24) than Hatchbuck (5).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...
Hatchbuck: Today, Hatchbuck is on a mission to help power the dreams of small business and gives back to entrepreneurs around the globe as part of our Givebuck and Incubator programs. If you are in St. Louis or just passing through, we invite you to come hang with us, grab a rueben from our team's favorite lunch spot: Pickles Deli, and check out the Trex inc...
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Support and Hatchbuck.
Zoho Support price starts at $12 per user/month , On a scale between 1 to 10 Zoho Support is rated 2, which is much lower than the average cost of Customer Service software. Hatchbuck price starts at $29 per month , When comparing Hatchbuck to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.
Bottom line: Zoho Support cost is around the same cost of Hatchbuck.
We've compared Zoho Support Vs. Hatchbuck based on some of the most important and required Customer Service features.
Zoho Support: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting.
Hatchbuck: Campaign Management, Lead Management, Automatic Call Scheduling, Email Marketing, Marketing Automation.
Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk. Customers of the software mainly come from small and medium businesses.
starts at $12 per user/month
Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.
Compare PricingITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Customer Service -> Zoho Support review |
Company: | Zoho |
Pricing: | starts at $12 per user/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Cloud |
Links: | Zoho Support review, Zoho Support pricing, Zoho Support alternatives |
ITQlick Score: | 83/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | CRM -> Hatchbuck review |
Company: | Hatchbuck |
Pricing: | starts at $29 per month |
Typical customers: | Small businesses and start ups |
Platforms: | Cloud |
Links: | Hatchbuck review, Hatchbuck pricing, Hatchbuck alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.