Zoho Support Vs Pipedrive (Jul 2020)
Compare Pricing
Shlomi Lavi / Jul 14, 2020
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Compare specifications
Zoho Support Specifications
| ITQlick Score: | 94/100 |
|---|---|
| ITQlick Rating: | (5/5) |
| Pricing: | 2/10 - low cost |
| Category: | Customer Service -> Zoho Support |
| Company: | Zoho |
| Pricing: | starts at $12 per user/month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop, Cloud |
| Links: | Zoho Support review, Zoho Support pricing, Zoho Support alternatives |
Pipedrive Specifications
| ITQlick Score: | 99/100 |
|---|---|
| ITQlick Rating: | (4.6/5) |
| Pricing: | 2/10 - low cost |
| Category: | CRM -> Pipedrive |
| Company: | Pipedrive |
| Pricing: | starts at $12 per user/month |
| Typical customers: | Small businesses and start ups |
| Platforms: | Desktop, Cloud |
| Links: | Pipedrive review, Pipedrive pricing, Pipedrive alternatives |
Compare features
Zoho Support: 24 Features
Pipedrive: 4 Features
Bottom Line: Which is Better - Zoho Support or Pipedrive?
Zoho Support is more expensive to implement (TCO - Total Cost of Ownership) than Pipedrive, Pipedrive is rated higher (99/100) than Zoho Support (94/100). Zoho Support offers more features (24) to their users than Pipedrive (4).
Looking for the right Customer Service solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How Zoho compares with Pipedrive?
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...
Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline. So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...
Who's more expensive? Zoho Support or Pipedrive?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Zoho Support and Pipedrive.
Zoho Support price starts at $12 per user/month , on a scale between 1 to 10 Zoho Support is rated 2, which is much lower than the average cost of Customer Service software. Pipedrive price starts at $12 per user/month , when comparing Pipedrive to their competitors, the software is rated 2 - much lower than the average Customer Service software cost.
Bottom line: Zoho Support cost is around the same cost of Pipedrive.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Zoho Support Vs. Pipedrive based on some of the most important and required Customer Service features. Zoho Support: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting. Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .
Target customer size
Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk. Pipedrive is best for freelancers, mid-size businesses, not for profit organizations and small businesses.
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.