Compare Zoho Support vs Pipedrive

Zoho Support Vs. Pipedrive: Which is better?

Shlomi Lavi / Jul 14, 2020

Looking for the right Customer Service solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho.com has launched 25+ online applications — from CRM to Mail, Office Suite, Project Management, Invoicing, Web conferencing and more. Zoho has received numerous awards, including an InfoWorld 2009 "Product of the Year" award, a 2008 PC World "25 Most Innovative Products Award" and a 2007 TechCrunch "Best Enterprise Start-up." Zoho.com is a division of Zoho Corporation, a privately-held and profitable company. With offices in CA, Austin, Chennai, Yokohama and Beijing, Zoho Corporation serves the technology needs of more than 6 million customers worldwide.

Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline. So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managing sales. We have offices in San Francisco, CA and Tallinn, Estonia. And we are proud to be part of AngelPad alumni.

Pricing/cost comparison

The real cost of Customer Service software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Zoho Support TCO and Pipedrive total cost to help with the total cost of ownership calculation.

Zoho Support price Starting from $12 per user/month , on a scale between 1 to 10 Zoho Support is rated 2, which is much lower than the average cost of Customer Service software. Pipedrive price Starting from $12 per user/month , when comparing Pipedrive to their competitors, the software is rated 2 - much lower than the average Customer Service software cost.

Bottom line: Zoho Support cost is around the same cost of Pipedrive.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Zoho Support Vs. Pipedrive based on some of the most important and required Customer Service features.
Zoho Support: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting, ..
Pipedrive list of features include the following: Customer Service, Marketing Automation, Sales Automation, Collaboration Center , .

Target customer size

Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk. Pipedrive is best for freelancers, mid-size businesses, not for profit organizations and small businesses.