Commence CRM Review - why 4.8 stars?

Shlomi Lavi / updated: Jun 17, 2022

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What is Commence CRM?

Commence CRM is a customer relationship management solution that can help users to streamline all their front office business processes and improve the customer service and sales process. The software is flexible and users can get access to their CRM data from anywhere using the mobile CRM feature.

Commence Corporation, the company behind this CRM software, was founded back in 1988 and is popular for providing business process automation and customer relationship management solutions.

Who is it best for?

Commence CRM is suitable for small and mid-size business with up to 200 users. QlikPower, Euromax Resources and MediHerb are some of the clients of Commence.

Main features and functionalities

Commence CRM comes with lead management, marketing automation, project management, email integration, reporting and analytics, sales and opportunities management, accounts and contacts management QuickBooks integration, social CRM and mobile CRM features. Users can also add Microsoft Word integration, Outlook Calendar, Contacts and Tasks sync, internal chat, Microsoft Outlook plug-in for email and other productivity applications add-on at an additional cost.

What is the actual cost?

The cost of license starts at $29 per user/month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Commence CRM. You can also find here pricing information from Commence CRM's website.

Pros

• Commence CRM offers both on demand and desktop based deployment options for users
• Commence CRM supports complete integration with Gmail, MS Outlook and other similar email clients
• The customer relationship management solution can be used from tablets and smartphones

Cons

• Commence CRM on-premise users have to synchronize regularly with the server database which can be a problem for some users
• Commence CRM doesn’t offer any 24x7 live phone support and requires purchasing block of hours to get assistance at any time
• Connecting this customer relationship management solution to other databases can be an issue sometimes

How it stacks up?

Access a head to head analysis of Commence CRM vs alternative software solutions.

Frequently Asked Questions (FAQs)