Shlomi Lavi /
Mar 12, 2022
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Bottom Line: Which is Better - GoldMine Voice or Nuance IVR?
Nuance IVR is more expensive to implement (TCO) than GoldMine Voice, and Nuance IVR is rated higher (92/100) than GoldMine Voice (78/100). GoldMine Voice offers users more features (5) than Nuance IVR (3).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
GoldMine Vs. Nuance
GoldMine: Headquartered in Milpitas, CA., USA, GoldMine is a division of FrontRange Solutions. GoldMine is a leading provider of mobile relationship management solutions for small businesses worldwide. Over 1 million users have selected GoldMine to help them manage over 1 billion relationships. GoldMine has been selected by businesses in more than 80 vertica...
Nuance: At Nuance, we’re the people who make voice work. We design and deliver intuitive technologies that help people live and work more intelligently. We provide the tools to inform, to connect, and to empower people to be more productive and creative. We give people more than just control over their communications. We give them command of their lives.
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Who is more expensive? GoldMine Voice or Nuance IVR?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for GoldMine Voice and Nuance IVR.
GoldMine Voice price starts at $65 per user/month , On a scale between 1 to 10 GoldMine Voice is rated 6, which is similar to the average cost of CRM software. Nuance IVR accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 GoldMine Voice is rated 6, which is similar to the average cost of CRM software.
Bottom line: GoldMine Voice cost is around the same cost of Nuance IVR.
Which software includes more/better features?
We've compared GoldMine Voice Vs. Nuance IVR based on some of the most important and required CRM features.
GoldMine Voice: Auto Dialer, CRM with Call Center, CTI (Computer Telephony Integration), Speed-Dial, Voice & Data Integration.
Nuance IVR: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
GoldMine Voice designs solutions for your sales and support teams to leverage the customer calling experience into a revenue generating stream for the company. The software has mainly been designed for small and medium businesses with no restriction of industrial background.