GoldMine Voice Review - why 3.7 stars?

Shlomi Lavi / updated: Feb 18, 2022

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What is GoldMine Voice?

GoldMine provides voice management solutions that allow you to integrate various communication tools with your client information to drive revenue growth. GoldMine Voice does this by providing an IP telephony system which includes Interactive Voice Response, Unified Messaging, Call Recording, Auto Attendants, Automatic Call Distribution, as well as a host of other applications for customer and call management.

GoldMine is a division of FrontRange Solutions with its headquarters in Milpitas, California and is a worldwide leader in the provision of solutions for customer mobile relationship management. Its solutions help companies build strong client relationships with greater loyalty to their business, while at the same time ensuring that they improve their sales and support productivity.

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Who is it best for?

GoldMine Voice designs solutions for your sales and support teams to leverage the customer calling experience into a revenue generating stream for the company. It is a cross industry product used in more than eighty different verticals and the software can scale for use in any size of business.

The solution is designed to act as the conduit between the phone and your CRM solution. In this way it is ideally suited for your sales and support teams which generally have the most customer facing time in the organization.

These teams can utilize best practices in providing customers a beneficial interaction by ensuring on taking calls relevant customer data is readily available to help in addressing their problems or queries.

There is also a voice dashboard for effective call management and quality management tools to review and rate customer calls, thereby allowing both sales and support to continually improve the customer calling experience.

Additionally if you already have an established phone system internally, GoldMine Voice is designed to work with it and not replace it so this can reduce your cost of investment which is important for most companies.

GoldMine Voice is used by over 1 million users in numerous companies located in over 45 countries worldwide. Some of their current customers include AB Orthodontics, Blaser Swisslube, Eastern Instrumentation Philadelphia, First Direct Corp. and Growth Products, Ltd.

Main features and functionalities

The solution from GoldMine helps your company deliver better customer service as well as sales through a variety of features. These include unified voice messaging, seamless integration with other applications, as well as simplified call routing and screen pops of caller information while receiving or making calls.

Additionally by combining a CRM solution with your IP communication channels GoldMine allows you to simultaneously increase responsiveness to customer requirements while reducing cost of communications, all in a single integrated package.

There is also in depth reporting available for both historical and real time reviews, as well as remote access via the web utilizing standard Voice over IP extensions. For marketing there is an outbound campaign management module that allocates clients for calls according to defined criteria, provides the necessary script, monitors interactions to determine call productivity, and allows supervisors to adjust the campaigns to maximize results.

Finally GoldMine ensures that when customer service representatives talk to customers they see real-time data for the client, empowering them to mention relevant new products. Additionally the sales team can see what customer service has discussed to ensure proactive follow-up and better revenue realization.

What is the actual cost?

The cost of license starts at $65 per user/month. ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for GoldMine Voice.

Pros

• GoldMine Voice provides a VoIP solution that can utilize your existing infrastructure without the need for new investment
• It provides a fully integrated solution so the cost of implementation is reduced and therefore allows a better Return on Investment
• The product integrates with a CRM solution to allow efficient management and access to customer information during calls
• Your sales can be increased using outbound calling campaigns available in the software
• Remote access via the web is provided through GoldMine Voice

Cons

• GoldMine Voice does not have a cloud based solution offering.
• The product is considered somewhat expensive and may not be a good fit for small companies and SMEs
• There is no trial offered by GoldMine Voice
• It does not provide any integration to social media
• The software does not provide APIs but rather relies on third party software for its integration

How it stacks up?

Access a head to head analysis of GoldMine Voice vs alternative software solutions.

Frequently Asked Questions (FAQs)