Compare Mojo Helpdesk Business and Freshdesk - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Mojo Helpdesk Business or Freshdesk?

Mojo Helpdesk Business is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Mojo Helpdesk Business (68/100). Freshdesk offers users more features (10) than Mojo Helpdesk Business (7). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Metadot Vs. FRESHDESK INC.

Metadot: With Metadot you are in control of the content and look and feel of your site. You can change everything: the logo, the overall look, the content of this and every page. You can rename pages, delete them and add new ones. You can invite users and give them read and write permissions so you choose who can see what pages and who can edit them.

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? Mojo Helpdesk Business or Freshdesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mojo Helpdesk Business and Freshdesk.

Mojo Helpdesk Business price starts at $14 per agent/month , On a scale between 1 to 10 Mojo Helpdesk Business is rated 2, which is much lower than the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Mojo Helpdesk Business cost is around the same cost of Freshdesk.

Which software includes more/better features?

We've compared Mojo Helpdesk Business Vs. Freshdesk based on some of the most important and required Help Desk features.

Mojo Helpdesk Business: Customer Survey, Email Integration, Incident / Request Management, Remote Control Access, Reporting, Self Service Portal, Service Level Agreements.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Target customer size

Mojo Helpdesk is perfect for organizations of all shapes and sizes. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.