OpenText Customer Experience Management is a CRM solution for businesses of all sizes. Its services include media management, web experience management, and social management. The software was designed ...
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OpenText CRM is more expensive to implement (TCO) than Gainsight, and Gainsight is rated higher (85/100) than OpenText CRM (52/100). Gainsight offers users more features (4) than OpenText CRM (3). There is a clear winner in this case and it is Gainsight!
Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
OpenText: OpenText produces and distributes computer software applications designed to enable enterprise content management (ECM) solutions for large corporations across all industries.
Gainsight: It takes more than technology to align your customer-facing teams around successful outcomes. It takes effective, tested processes. It takes Gainsight prescriptive Customer Success Elements.
The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OpenText CRM and Gainsight.
OpenText CRM accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 OpenText Customer Experience Management is rated 6, which is similar to the average cost of Customer Experience Management software. Gainsight price starts at $2,500 per company/month , When comparing Gainsight to its competitors, the software is rated 4 - lower than the average Customer Experience Management software cost.
Bottom line: OpenText CRM is more expensive than Gainsight.
We've compared OpenText CRM Vs. Gainsight based on some of the most important and required Customer Experience Management features.
OpenText CRM: Data Import/Export, Basic Reports, Online Customer Support.
Gainsight: Data Analysis Tools, Customer Experience Management, Communications, Product Lifecycle Management.
Customers of the software include businesses of all sizes from all over the world. and Gainsight's target customer size include: Small, medium and large size businesses.
OpenText Customer Experience Management is a CRM solution for businesses of all sizes. Its services include media management, web experience management, and social management. The software was designed ...
Compare Pricingstarts at $2,500 per company/month
Gainsight is a cloud-based and on-premise Analytic customer success software solution. It merges customer data from various sources such as sales data, usage logs, surveys, and support tickets among others, and...
Compare PricingITQlick Score: | 52/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Customer Experience Management -> OpenText CRM review |
Company: | OpenText |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | OpenText CRM review, OpenText CRM pricing, OpenText CRM alternatives |
ITQlick Score: | 85/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Customer Experience Management -> Gainsight review |
Company: | Gainsight |
Pricing: | starts at $2,500 per company/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Gainsight review, Gainsight pricing, Gainsight alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.