Compare Pega CRM and OpenText CRM - Dec 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Pega CRM or OpenText CRM?

OpenText CRM is more expensive to implement (TCO) than Pega CRM, and Pega CRM is rated higher (87/100) than OpenText CRM (52/100). Both tools offer the same amount of features.

Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Pegasystems Vs. OpenText

Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.

OpenText: OpenText produces and distributes computer software applications designed to enable enterprise content management (ECM) solutions for large corporations across all industries.

Who is more expensive? Pega CRM or OpenText Customer Experience Management?

The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pega CRM and OpenText Customer Experience Management.

Pega CRM price starts at $90 per user/month , On a scale between 1 to 10 Chordiant is rated 4, which is lower than the average cost of Customer Experience Management software. OpenText Customer Experience Management accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Chordiant is rated 4, which is lower than the average cost of Customer Experience Management software.

Bottom line: OpenText Customer Experience Management is more expensive than Pega CRM.

Which software includes more/better features?

We've compared Pega CRM Vs. OpenText CRM based on some of the most important and required Customer Experience Management features.

Pega CRM: Data Import/Export, Basic Reports, Online Customer Support.

OpenText Customer Experience Management: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Pega CRM's typical customers include: Start up, Small business, Medium business, Large business, Customers of the software include businesses of all sizes from all over the world.