Enterprise Feedback Management is a cloud-based customer experience software that helps businesses to leverage the Voice of the Customer in making smarter and quicker business decisions.
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Enterprise Feedback is more expensive to implement (TCO) than OpenText CRM, and Enterprise Feedback is rated higher (92/100) than OpenText CRM (52/100). Both tools offer the same amount of features.
Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Verint: ...
OpenText: OpenText produces and distributes computer software applications designed to enable enterprise content management (ECM) solutions for large corporations across all industries.
The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Enterprise Feedback and OpenText Customer Experience Management.
Enterprise Feedback accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Enterprise Feedback Management is rated 6, which is similar to the average cost of Customer Experience Management software. OpenText Customer Experience Management accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Enterprise Feedback Management is rated 6, which is similar to the average cost of Customer Experience Management software.
Bottom line: Enterprise Feedback cost is around the same cost of OpenText Customer Experience Management.
We've compared Enterprise Feedback Vs. OpenText CRM based on some of the most important and required Customer Experience Management features.
Enterprise Feedback: Data Import/Export, Basic Reports, Online Customer Support.
OpenText Customer Experience Management: Data Import/Export, Basic Reports, Online Customer Support.
Enterprise Feedback's typical customers include: Small, medium and large size businesses, Customers of the software include businesses of all sizes from all over the world.
Enterprise Feedback Management is a cloud-based customer experience software that helps businesses to leverage the Voice of the Customer in making smarter and quicker business decisions.
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OpenText Customer Experience Management is a CRM solution for businesses of all sizes. Its services include media management, web experience management, and social management. The software was designed ...
Compare PricingITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Customer Experience Management -> Enterprise Feedback review |
Company: | Verint |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Enterprise Feedback review, Enterprise Feedback pricing, Enterprise Feedback alternatives |
ITQlick Score: | 52/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Customer Experience Management -> OpenText CRM review |
Company: | OpenText |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | OpenText CRM review, OpenText CRM pricing, OpenText CRM alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.