Shlomi Lavi / May 16, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
OpenText CRM is more expensive to implement (TCO) than Gainsight, and Gainsight is rated higher (85/100) than OpenText CRM (52/100). Gainsight offers users more features (4) than OpenText CRM (3). There is a clear winner in this case and it is Gainsight!
Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Gainsight: It takes more than technology to align your customer-facing teams around successful outcomes. It takes effective, tested processes. It takes Gainsight prescriptive Customer Success Elements.
OpenText: OpenText produces and distributes computer software applications designed to enable enterprise content management (ECM) solutions for large corporations across all industries.
The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Gainsight and OpenText Customer Experience Management.
Gainsight price starts at $2,500 per company/month , On a scale between 1 to 10 Gainsight is rated 4, which is lower than the average cost of Customer Experience Management software. OpenText Customer Experience Management accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Gainsight is rated 4, which is lower than the average cost of Customer Experience Management software.
Bottom line: OpenText Customer Experience Management is more expensive than Gainsight.
We've compared Gainsight Vs. OpenText CRM based on some of the most important and required Customer Experience Management features.
Gainsight: Data Analysis Tools, Customer Experience Management, Communications, Product Lifecycle Management.
OpenText Customer Experience Management: Data Import/Export, Basic Reports, Online Customer Support.
Gainsight's typical customers include: Small, medium and large size businesses, Customers of the software include businesses of all sizes from all over the world.
starts at $2,500 per company/month
Gainsight is a cloud-based and on-premise Analytic customer success software solution. It merges customer data from various sources such as sales data, usage logs, surveys, and support tickets among others, and...
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OpenText Customer Experience Management is a CRM solution for businesses of all sizes. Its services include media management, web experience management, and social management. The software was designed ...
Compare Pricing| ITQlick Score: | 85/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Customer Experience Management -> Gainsight review |
| Company: | Gainsight |
| Pricing: | starts at $2,500 per company/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | Gainsight review, Gainsight pricing, Gainsight alternatives |
| ITQlick Score: | 52/100 |
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| ITQlick Rating: |
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| Pricing: | 6/10 - average cost |
| Category: | Customer Experience Management -> OpenText CRM review |
| Company: | OpenText |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | OpenText CRM review, OpenText CRM pricing, OpenText CRM alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.