OpenText CRM Review - why 3.4 stars?
Compare Pricing
| ITQlick Score: | 52/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 6/10 - average cost |
| Category: | Customer Experience Management -> OpenText CRM review |
| Ranking: | Ranked 18 out of 22 Customer Experience Management systems |
| Company: | OpenText |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | OpenText CRM pricing, OpenText CRM alternatives |
Shlomi Lavi / updated: Aug 11, 2019We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is OpenText CRM?
OpenText Customer Experience Management is a CRM solution for businesses of all sizes. Its services include media management, web experience management, and social management. The software was designed and launched by OpenText Corporation headquartered in Ontario, Canada.Who is it best for?
Customers of the software include businesses of all sizes from all over the world. Major industries where it can be used include aerospace and defense, chemicals and energy, automotive, engineering and construction, retail and wholesale, and others. Some major customers of the software include Hawksford Group, Rasameel Structured Finance Company, and Industrial Bank of Kuwait etc.Main features and functionalities
The software features OpenText Tempo Social featuring such social capabilities as blogs, forums, wikis, and others. Important services offered by it include event and calendar management, file management, social networking, idea management, and video and photo sharing. It also offers customized dashboard for approval or rejection of customer generated content.Media management capabilities of the software include workflow engine, advanced search, image processing and transformation, metadata support, collaboration, integrated video transcording, and multi-lingual support. For effective web experience management, the platform offers response designs with cross-platform compatibility. It also offers contextual browsing, tailored experience, and omni-channel capabilities.
What is the actual cost?
ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for OpenText CRM.How it stacks up?
Access a head to head analysis of OpenText CRM vs alternative software solutions. ITQlick rating
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Frequently Asked Questions (FAQs)
List of categories
Customer Experience Management
List of features
Data Import/Export
Basic Reports
Online Customer Support
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.