OpenText Customer Experience Management is a CRM solution for businesses of all sizes. Its services include media management, web experience management, and social management. The software was designed ...
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KANA Express is more expensive to implement (TCO) than OpenText CRM, and KANA Express is rated higher (77/100) than OpenText CRM (52/100). OpenText CRM offers users more features (3) than KANA Express (1).
Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
OpenText: OpenText produces and distributes computer software applications designed to enable enterprise content management (ECM) solutions for large corporations across all industries.
Verint: ...
The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for OpenText CRM and KANA Express.
OpenText CRM accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 OpenText Customer Experience Management is rated 6, which is similar to the average cost of Customer Experience Management software. KANA Express price starts at $100 per user/month , When comparing KANA Express to its competitors, the software is rated 8 - higher than the average Customer Experience Management software cost.
Bottom line: KANA Express is more expensive than OpenText CRM.
We've compared OpenText CRM Vs. KANA Express based on some of the most important and required Customer Experience Management features.
OpenText CRM: Data Import/Export, Basic Reports, Online Customer Support.
KANA Express: Customer Service.
Customers of the software include businesses of all sizes from all over the world. Verint Systems created the KANA Express software as a CRM tool for medium-sized businesses.
OpenText Customer Experience Management is a CRM solution for businesses of all sizes. Its services include media management, web experience management, and social management. The software was designed ...
Compare Pricingstarts at $100 per user/month
KANA Express was developed by Verint System as a cloud-computing hosting and on-premise CRM program. It was designed to be sophisticated, yet simple to use. Its features will make great customer experiences acr...
Compare PricingITQlick Score: | 52/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Customer Experience Management -> OpenText CRM review |
Company: | OpenText |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | OpenText CRM review, OpenText CRM pricing, OpenText CRM alternatives |
ITQlick Score: | 77/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | Social Media Management -> KANA Express review |
Company: | Verint |
Pricing: | starts at $100 per user/month |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | KANA Express review, KANA Express pricing, KANA Express alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.