Compare Talkdesk Call Center and Talkdesk Call Center - Mar 2022

Shlomi LaviShlomi Lavi / Mar 28, 2022

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Bottom Line: Which is Better - Talkdesk Call Center or Talkdesk Call Center?

Talkdesk Call Center is more expensive to implement (TCO) than Talkdesk Call Center, and Talkdesk Call Center is rated with the same score (75/100) as Talkdesk Call Center (75/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Talkdesk Vs. Talkdesk

Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...

Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...

Who is more expensive? Talkdesk Call Center or Talkdesk Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Talkdesk Call Center and Talkdesk Call Center.

Talkdesk Call Center price starts at $75 per user/month , On a scale between 1 to 10 Talkdesk Call Center is rated 6, which is similar to the average cost of Call Center software. Talkdesk Call Center price starts at $75 per user/month , When comparing Talkdesk Call Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Talkdesk Call Center cost is around the same cost of Talkdesk Call Center.

Which software includes more/better features?

We've compared Talkdesk Call Center Vs. Talkdesk Call Center based on some of the most important and required Call Center features.

Talkdesk Call Center: Chat, Call Queue Management, Call Recording, Outbound Call Center, Call Center.

Talkdesk Call Center: Chat, Call Queue Management, Call Recording, Outbound Call Center, Call Center.

Target customer size

The software is a useful solution for small and medium businesses from a variety of domains. The software is a useful solution for small and medium businesses from a variety of domains.



Talkdesk Call Center

ITQlick rating
(4/5)

starts at $75 per user/month

Talkdesk Call Center is a web based call center management solution for small and medium businesses. It offers such capabilities as sales automation, call routing, quality management, and others. The software w...

Categories: Data Analysis Tools, Automatic Call Distribution (ACD), Call Recording, CRM.

Talkdesk Call Center

ITQlick rating
(4/5)

starts at $75 per user/month

Talkdesk Call Center is a web based call center management solution for small and medium businesses. It offers such capabilities as sales automation, call routing, quality management, and others. The software w...

Categories: Data Analysis Tools, Automatic Call Distribution (ACD), Call Recording, CRM, Call Center.

Compare specifications

Compare features

Talkdesk Call Center: 5 Features

Chat
Call Queue Management
Call Recording
Outbound Call Center
Call Center

Talkdesk Call Center: 5 Features

Chat
Call Queue Management
Call Recording
Outbound Call Center
Call Center
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Talkdesk...
ITQlick rating
4/5
Score
75/100
Pricing
6/10
License pricing
$75 per user/month
Functionality
17
Compare
Talkdesk...
ITQlick rating
4/5
Score
75/100
Pricing
6/10
License pricing
$75 per user/month
Functionality
17
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.