Shlomi Lavi /
Dec 26, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Talkdesk Call Center or nextiva app?
Talkdesk Call Center is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than Talkdesk Call Center (75/100). nextiva app offers users more features (16) than Talkdesk Call Center (5). There is a clear winner in this case and it is nextiva app!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Talkdesk Vs. Nextiva
Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.
Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Who is more expensive? Talkdesk Call Center or Nextiva Hosted Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Talkdesk Call Center and Nextiva Hosted Call Center.
Talkdesk Call Center price starts at $75 per user/month , On a scale between 1 to 10 Talkdesk Call Center is rated 6, which is similar to the average cost of Call Center software. Nextiva Hosted Call Center price starts at $11.95 per user/month , When comparing Nextiva Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Talkdesk Call Center is more expensive than Nextiva Hosted Call Center.
Which software includes more/better features?
We've compared Talkdesk Call Center Vs. nextiva app based on some of the most important and required Call Center features.
Talkdesk Call Center: Chat, Call Queue Management, Call Recording, Outbound Call Center, Call Center.
Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.
Target customer size
The software is a useful solution for small and medium businesses from a variety of domains. Nextiva is ideal for little firms and also large call facilities.