Cisco WebEx Support Center - Top Competitors (Nov 2022)

Shlomi Lavi / updated: Nov 11, 2022

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Cisco WebEx Support Center vs. Alternatives in 2024

Cisco WebEx Support Center vs. Freshdesk

Both platforms provide collaboration as well as security. Freshdesk offers features like Ticketing Analytics and Customization that Cisco WebEx Support Center does not. Cisco WebEx Support Center, but not Freshdesk, delivers features such as Desktop Sharing, Network-based recording, and WebACD queue. Cisco WebEx Support Center licensing costs are not provided; however, Freshdesk starts at $15 per agent per month, invoiced yearly, and $18 monthly. Both platforms offer cloud-based customer service.

Cisco WebEx Support Center is intended for education, finance, government, healthcare, manufacturing, mining, oil & gas, retail, and other industries. Freshdesk is designed for the retail and e-commerce, travel and hospitality, software and information technology, and others.

Cisco WebEx (established in 1995 by Cisco Systems) and Freshdesk (formed in 2010 by Freshworks) are publicly traded firms. Freshworks is listed on the NASDAQ under the name FRSH and is used by over 50,000 enterprises. Regarding customer support, Cisco WebEx Assistance Center offers chat and phone support, whereas Freshdesk provides a knowledge base, chat, phone, email, and FAQ area.

Cisco WebEx Support Center vs. Remote Support

Screen sharing is a feature of both of these systems. Remote Support offers features such as Annotations and Escalation protocols that Cisco WebEx Support Center does not. Cisco WebEx Support Center provides features such as network-based recording, SSL and AES, and collaboration, but not Remote Support.

Cisco WebEx Support Center and Remote Support licensing costs are not provided. Both platforms offer cloud-based customer service. Cisco WebEx Support Center is intended for education, finance, government, healthcare, manufacturing, mining, and other industries. Remote Support is available to all businesses and sectors.

Cisco WebEx by Cisco Systems (established in 1995) is a publicly traded corporation, whereas BeyondTrust Corporation (formed in 1985) is privately held and trusted by over 20,000 businesses. In terms of customer support, Cisco WebEx Service Center offers chat and phone support, whereas Remote Support only offers phone support.

Cisco WebEx Support Center vs. Zoho Assist

Cisco WebEx Support Center and Zoho Assist offer session recording, screen sharing, and security features. Zoho Assist provides features such as diagnostic tools, bulk deployment, and customizations that Cisco WebEx Support Center does not. Cisco WebEx Support Center provides features such as WebACD Queue and network-based recording that Zoho Assist does not.

The Cisco WebEx Support Center license cost is unavailable, but Zoho Assist starts at $81 per technician per month, invoiced annually and $10 monthly with a free trial. Both platforms provide cloud-based customer service. Cisco WebEx Support Center is intended for education, finance, government, healthcare, manufacturing, mining, and other industries.

Zoho Assist is tailored to Outsourced IT & MSP Support, IT Support, and Customer Help Desks. Cisco WebEx, created in 1995 by Cisco Systems, is a publicly traded corporation, whereas Zoho Assist, founded in 1996, is privately held and trusted by 80 million or more global clients. In terms of customer support, Cisco WebEx Assistance Center offers chat and phone support, whereas Zoho Assist provides chat, email, and a FAQ area.