Shlomi Lavi / Nov 11, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Cisco WebEx Support Center is more expensive to implement (TCO) than Request Tracker, and Cisco WebEx Support Center is rated higher (85/100) than Request Tracker (62/100). Request Tracker offers users more features (7) than Cisco WebEx Support Center (3).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Best Practical Solutions, LLC: Best Practical was founded to deliver value to RT's established base of users by providing custom development and user support for RT. We are fully committed to supporting RT as an open source technology, while providing the quality development and support necessary to operations in commercial enterprises and corporations.
WebEx: Collaborate with colleagues across your organization, or halfway across the planet. Meet online and share files, information, and expertise. We help your ideas get better by letting you collaborate with the people you need easily! WebEx let's you share your desktop, your app or your file real-time, while you meet with other on the phone or via VoI...
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Request Tracker and Cisco WebEx Support Center.
Request Tracker price starts at $125 per feature/month , On a scale between 1 to 10 Request Tracker is rated 4, which is lower than the average cost of Customer Service software. Cisco WebEx Support Center price starts at $13.50 per user/month , When comparing Cisco WebEx Support Center to its competitors, the software is rated 6 - similar to the average Customer Service software cost.
Bottom line: Cisco WebEx Support Center is more expensive than Request Tracker.
We've compared Request Tracker Vs. Cisco WebEx Support Center based on some of the most important and required Customer Service features.
Request Tracker: Email Integration, Incident / Request Management, LDAP/Active Directory Synchronization, Mobile Integration, Reporting, Self Service Portal, Support Ticket Tracking.
Cisco WebEx Support Center: Data Import/Export, Basic Reports, Online Customer Support.
Request Tracker is perfect for companies of all sizes, starting from Fortune 50 companies to large enterprises and government agencies. and Cisco WebEx Support Center's target customer size include: Medium and large size businesses.
starts at $125 per feature/month
Request Tracker is an issue tracking system that can help users with their help desk ticketing needs and manage workflow processes. The software is web-based and can be accessed from any internet-enabled device...
Compare Pricingstarts at $13.50 per user/month
Cisco Webex Support Center is a customer service software developed to empower businesses with customer service support.
Compare Pricing| ITQlick Score: | 62/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Customer Service -> Request Tracker review |
| Company: | Best Practical Solutions, LLC |
| Pricing: | starts at $125 per feature/month |
| Typical customers: | SMBs |
| Platforms: | Desktop |
| Links: | Request Tracker review, Request Tracker pricing, Request Tracker alternatives |
| ITQlick Score: | 85/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 6/10 - average cost |
| Category: | Customer Service -> Cisco WebEx Support Center review |
| Company: | WebEx |
| Pricing: | starts at $13.50 per user/month |
| Typical customers: | Medium and large size businesses |
| Platforms: | Cloud |
| Links: | Cisco WebEx Support Center review, Cisco WebEx Support Center pricing, Cisco WebEx Support Center alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.