Compare 3CLogic Cloud Contact Center and Bright - May 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - 3CLogic Cloud Contact Center or Bright?

Bright is more expensive to implement (TCO) than 3CLogic Cloud Contact Center, and 3CLogic Cloud Contact Center is rated higher (84/100) than Bright (75/100). Bright offers users more features (10) than 3CLogic Cloud Contact Center (5).

Looking for the right Contact Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

3CLogic Vs. Bright Pattern, Inc.

3CLogic: 3CLogic offers a new approach that is in sharp contrast to centralized server architecture was born. Every single point of failure of a centralized server based approach was carefully eliminated. A completely distributed architecture with no centralized media servers was implemented. Telephony functions were pushed to the edge of the cloud and were...

Bright Pattern, Inc.: An all-star team: We have over one hundred years of experience in this market. And we built and managed some of the most successful products and companies in the cloud-based contact center industry. Our vision is clear and we know how to execute.

Who is more expensive? 3CLogic Cloud Contact Center or Bright Pattern Contact Center?

The real total cost of ownership (TCO) of Contact Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 3CLogic Cloud Contact Center and Bright Pattern Contact Center.

3CLogic Cloud Contact Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 3CLogic Cloud Contact Center is rated 6, which is similar to the average cost of Contact Management software. Bright Pattern Contact Center price starts at $70 per user/month , When comparing Bright Pattern Contact Center to its competitors, the software is rated 8 - higher than the average Contact Management software cost.

Bottom line: Bright Pattern Contact Center is more expensive than 3CLogic Cloud Contact Center.

Which software includes more/better features?

We've compared 3CLogic Cloud Contact Center Vs. Bright based on some of the most important and required Contact Management features.

3CLogic Cloud Contact Center: Chat, Inbound Call Center, Outbound Call Center, Call Center, Contact History.

Bright Pattern Contact Center: Auto-Responders, Automatic Lead Entry, Automatically Detect, Contact History, Customer Pipeline.

Target customer size

3CLogic is very flexible, so it fits mainly small to large scale enterprises, whether the company considers to implement a call center or already uses one and thinking of expanding its current business solution’s capabilities. Bright Pattern is great for mid-size and large enterprises that are looking for a contact center solution.