Shlomi Lavi / Sep 24, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
AheevaCCS is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than AheevaCCS (80/100). zendesk offers users more features (11) than AheevaCCS (0). There is a clear winner in this case and it is zendesk!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Aheeva: The Aheeva software suite gathers all the features required for efficiently managing-contact centers: intelligent distribution of inbound and outbound calls, varied and high-performance dialing modes (predictive, progressive, preview), multilingual interface, unlimited number of detailed reports, unlimited number of routing scripts, quality control...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for AheevaCCS and zendesk talk.
AheevaCCS price starts at $500 per license , On a scale between 1 to 10 AheevaCCS is rated 4, which is lower than the average cost of Call Center software. zendesk talk price starts at $49 per user/month , When comparing zendesk talk to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: AheevaCCS is more expensive than zendesk talk.
We've compared AheevaCCS Vs. zendesk based on some of the most important and required Call Center features.
AheevaCCS: We are still working to collect the list of features for AheevaCCS.
zendesk talk: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management.
AheevaCCS's typical customers include: SMBs, and zendesk talk's target customer size include: Small, medium and large size businesses.
starts at $500 per license
Aheeva is a contact center software designed to help businesses deliver better customer service and use white labeling to promote brands. With this software, businesses can boost customer retainment by allowing...
Compare Pricingstarts at $49 per user/month
Zendesk Talk is a VoIP call center software designed to help companies talk directly to their customers and provide personalized solutions to every issue they face. Being an integrated solution, Zendesk Talk en...
PriceDemo| ITQlick Score: | 80/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Call Center -> AheevaCCS review |
| Company: | Aheeva |
| Pricing: | starts at $500 per license |
| Typical customers: | SMBs |
| Platforms: | Desktop, Cloud |
| Links: | AheevaCCS review, AheevaCCS pricing, AheevaCCS alternatives |
| ITQlick Score: | 90/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Call Center -> zendesk talk review |
| Company: | Zendesk |
| Pricing: | starts at $49 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Mobile, Cloud |
| Links: | zendesk talk review, zendesk talk pricing, zendesk talk alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.