Compare BirdEye and HelpCrunch - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - BirdEye or HelpCrunch?

BirdEye is more expensive to implement (TCO) than HelpCrunch, and BirdEye is rated higher (89/100) than HelpCrunch (82/100). BirdEye offers users more features (7) than HelpCrunch (0).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

BirdEye Vs. HelpCrunch Corporation

BirdEye: Monitor reviews, social channels, and surveys in one place. Solve problems before they become problems. Promote authentic reviews across the web to reach more prospective customers and drive more traffic. Dive beneath feedback with Natural Language Processing (NLP) insights to uncover root cause driving customer sentiment, and make improvements whe...

HelpCrunch Corporation: The idea of HelpCrunch came from our extensive experience managing online businesses. Using disconnected tools and communication channels to talk with the customers often resulted in chaotic interactions - some conversations got repeated, missed, overlooked or out of context.

Who is more expensive? BirdEye or HelpCrunch?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for BirdEye and HelpCrunch.

BirdEye price starts at $3,000 per year , On a scale between 1 to 10 BirdEye is rated 8, which is higher than the average cost of Chat software. HelpCrunch price starts at $12 per user/month , When comparing HelpCrunch to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: BirdEye is more expensive than HelpCrunch.

Which software includes more/better features?

We've compared BirdEye Vs. HelpCrunch based on some of the most important and required Chat features.

BirdEye: Dashboard, Customer Success, Campaign Management, Social Media, Sentiment Analysis, Social Media Metrics, Reputation Management.

HelpCrunch: We are still working to collect the list of features for HelpCrunch.

Target customer size

BirdEye's typical customers include: Small, medium and large size businesses, and HelpCrunch's target customer size include: SMBs.