Compare BirdEye and Smartsupp - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - BirdEye or Smartsupp?

BirdEye is more expensive to implement (TCO) than Smartsupp, and BirdEye is rated higher (89/100) than Smartsupp (82/100). BirdEye offers users more features (7) than Smartsupp (0).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

BirdEye Vs. Smartsupp

BirdEye: Monitor reviews, social channels, and surveys in one place. Solve problems before they become problems. Promote authentic reviews across the web to reach more prospective customers and drive more traffic. Dive beneath feedback with Natural Language Processing (NLP) insights to uncover root cause driving customer sentiment, and make improvements whe...

Smartsupp: First live chat with visitor recording. Advantages of Smartsupp: Basic version forever for free. Visitors who chat with you are 5x more likely to buy (conversion increase measurable in Google Analytics). Everyone values immediate answer to his question and next time buys at your website again. Live chat results are measured in Google Analyt...

Who is more expensive? BirdEye or Smartsupp?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for BirdEye and Smartsupp.

BirdEye price starts at $3,000 per year , On a scale between 1 to 10 BirdEye is rated 8, which is higher than the average cost of Chat software. Smartsupp price starts at $19.50 per month , When comparing Smartsupp to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: BirdEye is more expensive than Smartsupp.

Which software includes more/better features?

We've compared BirdEye Vs. Smartsupp based on some of the most important and required Chat features.

BirdEye: Dashboard, Customer Success, Campaign Management, Social Media, Sentiment Analysis, Social Media Metrics, Reputation Management.

Smartsupp: We are still working to collect the list of features for Smartsupp.

Target customer size

BirdEye's typical customers include: Small, medium and large size businesses, and Smartsupp's target customer size include: Small, medium and large size businesses.