Compare Bitrix24 vs SuiteCRM

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Bitrix24
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$15.36 per 2 users/month
Hosting
On premise and Cloud
Functionality score
33
Fit small business
Fit medium business
Fit large business
Software review
SuiteCRM
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
81/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$1 per license
Hosting
On premise and Cloud
Functionality score
18
Fit small business
Fit medium business
Fit large business
Software review
Pipedrive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
19
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
36
Fit small business
Fit medium business
Fit large business
Software review
Nimble
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
31
Fit small business
Fit medium business
Fit large business
Software review

Bitrix24 Vs. SuiteCRM: Which is better?

Shlomi Lavi / Sep 28, 2020

Looking for the right CRM solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Bitrix, Inc.: Bitrix is a privately-owned company developing advanced business communications platforms to bridge SMBs with their customers (Internet), partners (Extranet) and employees (Intranet). Founded in 1998 and located in Alexandria, VA, Bitrix now incorporates 90+ staff, 60,000+ customers and 6,000+ partners worldwide with regional sales offices located in Moscow, Russia and Kiev, Ukraine. The key customers list includes many well-known international brands including Volkswagen, Hyundai, KIA, Panasonic, Toshiba, Xerox, Samsung, Gazprom, PricewaterhouseCoopers, VTB, DPD, Zurich Insurance, PC Magazine, Cosmopolitan, and Vogue. Bitrix spearheads new web content management technologies. We were often the first to develop features that either became industry standards or are still standard-bearers. With click-away automatic updating capability, customers can rest assured that they are running on the most technologically advanced platform.

SalesAgility: SalesAgility re an employee-owned CRM Consultancy. As such, we are highly invested in developing cutting edged and innovative open sourced CRM solutions for organisations locally, nationally and globally. SalesAgility began life delivering bespoke open source solutions for the SugarCRM Community Edition over a decade ago. By 2013 however, SugarCRM had increasingly focused its own business acumen on proprietary editions of its software and, seeing a chink in the open source market, SalesAgility developed and released SuiteCRM as a completely open source CRM solution sculpted from the foundations of the original SugarCRM Community Edition. From such humble beginnings Suite CRM has been developed and fashioned into an award winning and world leading CRM application.

Pricing/cost comparison

The real cost of CRM software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Bitrix24 TCO and SuiteCRM total cost to help with the total cost of ownership calculation.

Bitrix24 price Starting from $15.36 per 2 users/month , on a scale between 1 to 10 Bitrix24 is rated 6, which is similar to the average cost of CRM software. SuiteCRM price Starting from $1 per license , when comparing SuiteCRM to their competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Bitrix24 is more expensive than SuiteCRM.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Bitrix24 Vs. SuiteCRM based on some of the most important and required CRM features.
Bitrix24: Basic Reports, Chat, Data Import/Export, Online Customer Support, Version Control, Document Management, Project Management, Contact Management, ..
SuiteCRM list of features include the following: We are still working to collect the list of features of SuiteCRM.

Target customer size

Bitrix24 is suitable for small companies, online shops and sales department of various companies that are looking for a unified platform where they can share files and work on projects together. SuiteCRM is a designed for small businesses (1-20 employees) use, medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support and CRM.

Bitrix24

ITQlick rating
(4.1/5)

Starting from $15.36 per 2 users/month

Bitrix24 is a social enterprise platform for small businesses that can create a unified workspace for a company for handling the daily tasks and operations. The software can be used as a project management, soc...

Categories: Document Management, Banking CRM, Casino CRM, Complaint Management, Customer Loyalty.

SuiteCRM

ITQlick rating
(4.3/5)

Starting from $1 per license

SuiteCRM is a cloud-based and an on-premise open-source customer relationship management software solution. This software is enterprise-ready and can also be customized to fit a business of any size as well as ...

Categories: Document Management, Banking CRM, Casino CRM, Customer Success, Healthcare CRM.

Compare screenshots

Compare specifications

Bitrix24 Specifications

Name: Bitrix24
Company: Bitrix, Inc.
Address United States
Website:https://www.bitrix24.com/
Platforms: Desktop, Mobile, Cloud

SuiteCRM Specifications

Name: SuiteCRM
Company: SalesAgility
Address The Steeple, King Street, Stirling, FK8 1DT, Company Registration SC364788
Website:https://suitecrm.com/
Platforms: Desktop, Cloud

Compare features

Bitrix24: 8 Features

Basic Reports
Chat
Data Import/Export
Online Customer Support
Version Control
Document Management
Project Management
Contact Management

SuiteCRM: 0 Features

We are working to collect the information