Zoho CRM Vs Bitrix24 (May 2021)
Compare Pricing
Shlomi Lavi / May 08, 2021We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. Learn more by reading our advertiser disclosure.
Bottom Line: Which is Better - Zoho CRM or Bitrix24?
Bitrix24 is more expensive to implement (TCO) than Zoho CRM, Zoho CRM is rated higher (98/100) than Bitrix24 (90/100). Zoho CRM offers more features (16) to their users than Bitrix24 (10). There is a clear winner in this case and it is Zoho CRM!
Looking for the right CRM solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How Zoho compares with Bitrix, Inc.?
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...
Bitrix, Inc.: Bitrix is a privately-owned company developing advanced business communications platforms to bridge SMBs with their customers (Internet), partners (Extranet) and employees (Intranet). Founded in 1998 and located in Alexandria, VA, Bitrix now incorporates 90+ staff, 60,000+ customers and 6,000+ partners worldwide with regional sales offices located ...
Who's more expensive? Zoho CRM or Bitrix24?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Zoho CRM and Bitrix24.
Zoho CRM price starts at $12 per user/month , on a scale between 1 to 10 Zoho CRM is rated 2, which is much lower than the average cost of CRM software. Bitrix24 price starts at $19 per 2 users/month , when comparing Bitrix24 to their competitors, the software is rated 6 - similar to the average CRM software cost.
Bottom line:Bitrix24 is more expensive than Zoho CRM.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Zoho CRM Vs. Bitrix24 based on some of the most important and required CRM features. Zoho CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards. Bitrix24: Basic Reports, Chat, Data Import/Export, Online Customer Support, Version Control.
Target customer size
Zoho CRM is focused on startup to medium firms in different markets. Bitrix24 is suitable for small companies, online shops and sales department of various companies that are looking for a unified platform where they can share files and work on projects together.
Compare specifications
Zoho CRM Specifications
| ITQlick Score: | 98/100 |
|---|---|
| ITQlick Rating: | (4.2/5) |
| Pricing: | 2/10 - low cost |
| Category: | CRM -> Zoho CRM |
| Company: | Zoho |
| Pricing: | starts at $12 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | Zoho CRM review, Zoho CRM pricing, Zoho CRM alternatives |
Bitrix24 Specifications
| ITQlick Score: | 90/100 |
|---|---|
| ITQlick Rating: | (4.1/5) |
| Pricing: | 6/10 - average cost |
| Category: | CRM -> Bitrix24 |
| Company: | Bitrix, Inc. |
| Pricing: | starts at $19 per 2 users/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Bitrix24 review, Bitrix24 pricing, Bitrix24 alternatives |
Compare features
Zoho CRM: 16 Features
Bitrix24: 10 Features
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.