Compare Calabrio One Suite and 8x8 Contact Center - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Calabrio One Suite or 8x8 Contact Center?

Calabrio One Suite is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Calabrio One Suite (81/100). 8x8 Contact Center offers users more features (14) than Calabrio One Suite (0). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Calabrio, Inc Vs. 8x8, INC

Calabrio, Inc: Calabrio provides call center workforce optimization software that’s easy to implement, use and maintain. Calabrio One™, a unique Web 2.0-based software suite, makes it easier to get call recording, quality management, workforce management, speech analytics, performance management and customer interaction working together for increased value. Solut...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? Calabrio One Suite or 8x8 Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Calabrio One Suite and 8x8 Contact Center.

Calabrio One Suite price starts at $295 per license , On a scale between 1 to 10 Calabrio One Suite is rated 4, which is lower than the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Calabrio One Suite is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared Calabrio One Suite Vs. 8x8 Contact Center based on some of the most important and required Call Center features.

Calabrio One Suite: We are still working to collect the list of features for Calabrio One Suite.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

Calabrio One Suite's typical customers include: Medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.