Compare Calabrio One Suite and OXON - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Calabrio One Suite or OXON?

Calabrio One Suite is more expensive to implement (TCO) than OXON, and OXON is rated higher (85/100) than Calabrio One Suite (81/100). OXON offers users more features (5) than Calabrio One Suite (0). There is a clear winner in this case and it is OXON!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Calabrio, Inc Vs. OXON

Calabrio, Inc: Calabrio provides call center workforce optimization software that’s easy to implement, use and maintain. Calabrio One™, a unique Web 2.0-based software suite, makes it easier to get call recording, quality management, workforce management, speech analytics, performance management and customer interaction working together for increased value. Solut...

OXON: Our consulting, professional, managed, and cloud contact centre services make complex customer engagement environments simple and effective, enabling organisations to differentiate and grow the value of their customer base.

Who is more expensive? Calabrio One Suite or OXON?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Calabrio One Suite and OXON.

Calabrio One Suite price starts at $295 per license , On a scale between 1 to 10 Calabrio One Suite is rated 4, which is lower than the average cost of Call Center software. OXON price starts at $39 per feature/month , When comparing OXON to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Calabrio One Suite is more expensive than OXON.

Which software includes more/better features?

We've compared Calabrio One Suite Vs. OXON based on some of the most important and required Call Center features.

Calabrio One Suite: We are still working to collect the list of features for Calabrio One Suite.

OXON: Chat, Campaign Management, Blended Call Center, IVR (Interactive Voice Response), Call Center.

Target customer size

Calabrio One Suite's typical customers include: Medium and large size businesses, Who are the typical customers of OXON? They are entrepreneurs engaging with various small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and large enterprises who harness great things coming from IT, data and web hosting and information-related services sector, mainly with contact center management.