Compare Chatra and Customer Service - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Chatra or Customer Service?

Customer Service is more expensive to implement (TCO) than Chatra, and Chatra is rated higher (90/100) than Customer Service (62/100).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Chatra Vs. Cogsdale

Chatra: Chatra is made to increase online sales but in a friendly, helpful way. Just because software is designed for business doesn’t mean it has to be clunky and corporate. You can’t grab a coffee with every single potential customer, but we think that Chatra is the next best thing.

Cogsdale: With more than 300 clients worldwide, Cogsdale focuses on public and private utilities, local government organizations and utility co-operatives. Utility Billing Software. Cogsdale provides fully integrated solutions by leveraging the knowledge of our customers with the strength of the Microsoft Dynamics platform. As a Microsoft Gold Certified P...

Who is more expensive? Chatra or Customer Service Management?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Chatra and Customer Service Management.

Chatra price starts at $17 per agent/month , On a scale between 1 to 10 Chatra is rated 2, which is much lower than the average cost of Chat software. Customer Service Management price starts at $55 per user/month , When comparing Customer Service Management to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: Chatra cost is around the same cost of Customer Service Management.

Which software includes more/better features?

We've compared Chatra Vs. Customer Service based on some of the most important and required Chat features.

Chatra: We are still working to collect the list of features for Chatra.

Customer Service Management: We are still working to collect the list of features for Customer Service Management.

Target customer size

Chatra's typical customers include: Small, medium and large size businesses, Customers of the software include small and medium businesses as well as large enterprises.