Customer Service Review - why 4.3 stars?

Shlomi Lavi / updated: Jul 18, 2022

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What is Customer Service?

Cogsdale Customer Service Management is a customer relationship management solution for businesses of all sizes. Its capabilities include permit management, license management, payment management, and others. The software was designed and launched by Cogsdale headquartered in Canada.

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Who is it best for?

Customers of the software include small and medium businesses as well as large enterprises. Major industries where it can be deployed include retail and wholesale, financial services, automation and manufacturing, technology and IT services, and others. Some major customers of the software include Bonita Springs Utilities, Berkeley County Water & Sanitation, and Antigua Public Utilities Authority etc.

Main features and functionalities

The software manages all the customer information at once place which can be accessed from anywhere. For detailed information analysis, it offers drilling down and payment history. Other customer information management services include service order scheduling and active connections management. The fully convergent billing service of the software allows billing of different services at once place.

Cogsdale allows import of data from other financial and CRM sources. It offers support for multiple billing types including budget billing, master billing, and recurring billing. Other important capabilities include permit management, collection management, accounting integration, handheld meter reading, invoice management, and license management etc.

What is the actual cost?

The cost of license starts at $55 per user/month. ITQlick pricing score is 3.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Customer Service. You can also find here pricing information from Customer Service's website.

How it stacks up?

Access a head to head analysis of Customer Service vs alternative software solutions.

Frequently Asked Questions (FAQs)