Compare Pega CRM and Cisco Webex Experience Management - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Pega CRM or Cisco Webex Experience Management?

Cisco Webex Experience Management is more expensive to implement (TCO) than Pega CRM, and Pega CRM is rated higher (87/100) than Cisco Webex Experience Management (76/100). Pega CRM offers users more features (3) than Cisco Webex Experience Management (0). There is a clear winner in this case and it is Pega CRM!

Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Pegasystems Vs. CloudCherry Analytics

Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.

CloudCherry Analytics: Cloudcherry is a real-time, Omni-channel Customer Experience Analytics & Sentiment Mapping product that helps customer-facing brands track, measure & improve Customer Delight, using the customizable, easy-to-use SaaS-based solution.

Who is more expensive? Pega CRM or CloudCherry?

The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pega CRM and CloudCherry.

Pega CRM price starts at $90 per user/month , On a scale between 1 to 10 Chordiant is rated 4, which is lower than the average cost of Customer Experience Management software. CloudCherry accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Chordiant is rated 4, which is lower than the average cost of Customer Experience Management software.

Bottom line: Pega CRM cost is around the same cost of CloudCherry.

Which software includes more/better features?

We've compared Pega CRM Vs. Cisco Webex Experience Management based on some of the most important and required Customer Experience Management features.

Pega CRM: Data Import/Export, Basic Reports, Online Customer Support.

CloudCherry: We are still working to collect the list of features for CloudCherry.

Target customer size

Pega CRM's typical customers include: Start up, Small business, Medium business, Large business, and CloudCherry's target customer size include: Small, medium and large size businesses.