Compare Pega CRM and cxense - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Pega CRM or cxense?

cxense is more expensive to implement (TCO) than Pega CRM, and Pega CRM is rated higher (87/100) than cxense (53/100). Pega CRM offers users more features (3) than cxense (0). There is a clear winner in this case and it is Pega CRM!

Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Pegasystems Vs. cxense

Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.

cxense: Cxense enables the world’s leading media, e-commerce and consumer brands to take control of their audience data to deliver more engaging and personalized user experiences. Businesses using Cxense’s advanced real-time analytics, data management (DMP), advertising, search and personalization technology gain more engaged users, increased digital reven...

Who is more expensive? Pega CRM or cxense?

The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pega CRM and cxense.

Pega CRM price starts at $90 per user/month , On a scale between 1 to 10 Chordiant is rated 4, which is lower than the average cost of Customer Experience Management software. cxense price starts at $499 per month , When comparing cxense to its competitors, the software is rated 6 - similar to the average Customer Experience Management software cost.

Bottom line: cxense is more expensive than Pega CRM.

Which software includes more/better features?

We've compared Pega CRM Vs. cxense based on some of the most important and required Customer Experience Management features.

Pega CRM: Data Import/Export, Basic Reports, Online Customer Support.

cxense: We are still working to collect the list of features for cxense.

Target customer size

Pega CRM's typical customers include: Start up, Small business, Medium business, Large business, and cxense's target customer size include: Small, medium and large size businesses.