Compare cxense and Pega CRM - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - cxense or Pega CRM?

cxense is more expensive to implement (TCO) than Pega CRM, and Pega CRM is rated higher (87/100) than cxense (53/100). Pega CRM offers users more features (3) than cxense (0). There is a clear winner in this case and it is Pega CRM!

Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

cxense Vs. Pegasystems

cxense: Cxense enables the world’s leading media, e-commerce and consumer brands to take control of their audience data to deliver more engaging and personalized user experiences. Businesses using Cxense’s advanced real-time analytics, data management (DMP), advertising, search and personalization technology gain more engaged users, increased digital reven...

Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.

Who is more expensive? cxense or Chordiant?

The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for cxense and Chordiant.

cxense price starts at $499 per month , On a scale between 1 to 10 cxense is rated 6, which is similar to the average cost of Customer Experience Management software. Chordiant price starts at $90 per user/month , When comparing Chordiant to its competitors, the software is rated 4 - lower than the average Customer Experience Management software cost.

Bottom line: cxense is more expensive than Chordiant.

Which software includes more/better features?

We've compared cxense Vs. Pega CRM based on some of the most important and required Customer Experience Management features.

cxense: We are still working to collect the list of features for cxense.

Chordiant: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

cxense's typical customers include: Small, medium and large size businesses, and Chordiant's target customer size include: Start up, Small business, Medium business, Large business.