Compare Cisco WebEx Support Center and Cisco Webex Experience Management - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - Cisco WebEx Support Center or Cisco Webex Experience Management?

Cisco WebEx Support Center is more expensive to implement (TCO) than Cisco Webex Experience Management, and Cisco WebEx Support Center is rated higher (85/100) than Cisco Webex Experience Management (76/100). Cisco WebEx Support Center offers users more features (3) than Cisco Webex Experience Management (0).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

WebEx Vs. CloudCherry Analytics

WebEx: Collaborate with colleagues across your organization, or halfway across the planet. Meet online and share files, information, and expertise. We help your ideas get better by letting you collaborate with the people you need easily! WebEx let's you share your desktop, your app or your file real-time, while you meet with other on the phone or via VoI...

CloudCherry Analytics: Cloudcherry is a real-time, Omni-channel Customer Experience Analytics & Sentiment Mapping product that helps customer-facing brands track, measure & improve Customer Delight, using the customizable, easy-to-use SaaS-based solution.

Who is more expensive? Cisco WebEx Support Center or CloudCherry?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cisco WebEx Support Center and CloudCherry.

Cisco WebEx Support Center price starts at $13.50 per user/month , On a scale between 1 to 10 Cisco WebEx Support Center is rated 6, which is similar to the average cost of Customer Service software. CloudCherry accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Cisco WebEx Support Center is rated 6, which is similar to the average cost of Customer Service software.

Bottom line: Cisco WebEx Support Center is more expensive than CloudCherry.

Which software includes more/better features?

We've compared Cisco WebEx Support Center Vs. Cisco Webex Experience Management based on some of the most important and required Customer Service features.

Cisco WebEx Support Center: Data Import/Export, Basic Reports, Online Customer Support.

CloudCherry: We are still working to collect the list of features for CloudCherry.

Target customer size

Cisco WebEx Support Center's typical customers include: Medium and large size businesses, and CloudCherry's target customer size include: Small, medium and large size businesses.