Shlomi Lavi /
Apr 10, 2024
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Bottom Line: Which is Better - SAP SuccessFactors or Salesforce CRM?
SAP SuccessFactors is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than SAP SuccessFactors (83/100). Salesforce CRM offers users more features (21) than SAP SuccessFactors (5). There is a clear winner in this case and it is Salesforce CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Clicktools Vs. Salesforce.com
Clicktools: Founded in 2001, Clicktools was designed to help organizations collect and centralize information and insights in their CRM. By harnessing the power of major CRM systems including Salesforce.com, Oracle CRM On Demand, Microsoft Dynamics CRM and SugarCRM, Clicktools can focus on creating the most powerful, flexible and customizable survey and form ...
Salesforce.com:
Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Who is more expensive? SAP SuccessFactors or Salesforce?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP SuccessFactors and Salesforce.
SAP SuccessFactors price starts at $84.53 per year , On a scale between 1 to 10 Clicktools For Sugarcrm is rated 8, which is higher than the average cost of CRM software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: SAP SuccessFactors is more expensive than Salesforce.
Which software includes more/better features?
We've compared SAP SuccessFactors Vs. Salesforce CRM based on some of the most important and required CRM features.
SAP SuccessFactors: Basic Reports, Data Import/Export, Online Customer Support, Inbound Call Center, Outbound Call Center.
Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.
Target customer size
The software is a viable product for small and medium businesses as well as large enterprises. Salesforce is optimal for people as well as companies.