Compare Customer Interaction Center and Customer Thermometer - Jun 2022
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Bottom Line: Which is Better - Customer Interaction Center or Customer Thermometer?
Customer Interaction Center is more expensive to implement (TCO) than Customer Thermometer, and Customer Thermometer is rated higher (97/100) than Customer Interaction Center (62/100). Customer Thermometer offers users more features (7) than Customer Interaction Center (3). There is a clear winner in this case and it is Customer Thermometer!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Interactive Intelligence Group Vs. Customer Thermometer
Interactive Intelligence Group: Interactive Intelligence Group, Inc. (NASDAQ: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services for mid-size to large organizations. Founded in 1994 and now backed by more than 5,000 customers worldwide, Interactive Intelligence is profitable and debt free with an...
Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies. We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing. You need to go and hire bright, enthu...
Who is more expensive? Customer Interaction Center or Customer Thermometer?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Customer Interaction Center and Customer Thermometer.
Customer Interaction Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Customer Interaction Center is rated 6, which is similar to the average cost of Customer Service software. Customer Thermometer price starts at $29 per month , When comparing Customer Thermometer to its competitors, the software is rated 4 - lower than the average Customer Service software cost.
Bottom line: Customer Interaction Center is more expensive than Customer Thermometer.
Which software includes more/better features?
We've compared Customer Interaction Center Vs. Customer Thermometer based on some of the most important and required Customer Service features.
Customer Interaction Center: Data Import/Export, Basic Reports, Online Customer Support.
Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports.
Target customer size
Customer Interaction Center's typical customers include: Start up, Small business, Medium business, Large business, Customer Thermometer is ideal for different companies, big or small.
Customer Thermometer
starts at $29 per month
Customer Thermometer software is an on-premise cloud-hosted Customer Support solution that helps its users to receive real-time and actionable feedback from every email they send. The platform is a business app...
Compare PricingCompare specifications
Customer Interaction Center Specifications
ITQlick Score: | 62/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Customer Service -> Customer Interaction Center review |
Company: | Interactive Intelligence Group |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Cloud |
Links: | Customer Interaction Center review, Customer Interaction Center pricing, Customer Interaction Center alternatives |
Customer Thermometer Specifications
ITQlick Score: | 97/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Customer Service -> Customer Thermometer review |
Company: | Customer Thermometer |
Pricing: | starts at $29 per month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop |
Links: | Customer Thermometer review, Customer Thermometer pricing, Customer Thermometer alternatives |
Compare features
Customer Interaction Center: 3 Features
Customer Thermometer: 7 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.