Compare Customer Interaction Center vs Zoho Support

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
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Customer
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
62/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
NA
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
Cloud
Functionality score
43
Fit small business
Fit medium business
Fit large business
Software review
Customer
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.8/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review
Pipeline
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
87/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
NA
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
Cisco
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
85/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.6/10
License pricing license pricing (if provided by the software vendor)
$24 per user/month
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review

Customer Interaction Center Vs. Zoho Support: Which is better?

Shlomi Lavi / Oct 02, 2019

Looking for the right Customer Service solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Interactive Intelligence Group: Interactive Intelligence Group, Inc. (NASDAQ: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services for mid-size to large organizations. Founded in 1994 and now backed by more than 5,000 customers worldwide, Interactive Intelligence is profitable and debt free with annual 2011 revenues of $209.5 million.

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho.com has launched 25+ online applications — from CRM to Mail, Office Suite, Project Management, Invoicing, Web conferencing and more. Zoho has received numerous awards, including an InfoWorld 2009 "Product of the Year" award, a 2008 PC World "25 Most Innovative Products Award" and a 2007 TechCrunch "Best Enterprise Start-up." Zoho.com is a division of Zoho Corporation, a privately-held and profitable company. With offices in CA, Austin, Chennai, Yokohama and Beijing, Zoho Corporation serves the technology needs of more than 6 million customers worldwide.

Pricing/cost comparison

The real cost of Customer Service software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Customer Interaction Center TCO and Zoho Support total cost to help with the total cost of ownership calculation.

Customer Interaction Center price Starting from $49 per month , on a scale between 1 to 10 Customer Interaction Center is rated 6, which is similar to the average cost of Customer Service software. Zoho Support price Starting from $12 per user/month , when comparing Zoho Support to their competitors, the software is rated 2 - much lower than the average Customer Service software cost.

Bottom line: Customer Interaction Center is more expensive than Zoho Support.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Customer Interaction Center Vs. Zoho Support based on some of the most important and required Customer Service features.
Customer Interaction Center: Data Import/Export, Basic Reports, Online Customer Support, ..
Zoho Support list of features include the following: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, .

Target customer size

Customer Interaction Center's typical customers include: Start up, Small business, Medium business, Large business, Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk.

Customer Interaction Center

ITQlick rating
(4/5)

Starting from $49 per month

Customer Interaction Center is a growing cloud-based Customer Service software, it is designed to support small, medium and large size business. Customer Interaction Center received a rating of 4 from ITQlick t...

Categories: Customer Service.

Zoho Support

ITQlick rating
(5/5)

Starting from $12 per user/month

Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.

Categories: Banking CRM, Casino CRM, Complaint Management, Customer Loyalty, Customer Success.

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Zoho Support Specifications

Name: Zoho Support
Company: Zoho
Address Zoho Corporation, Research Boulevard, Austin, TX
Website:https://www.zoho.com/
Platforms: Desktop, Cloud

Compare features

Customer Interaction Center: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Zoho Support: 8 Features

Contract Management
Customer Survey
Email Integration
Incident / Request Management
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Reporting