Shlomi Lavi /
Nov 18, 2022
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Bottom Line: Which is Better - Customer Thermometer or Enterprise Planning and Budgeting?
Enterprise Planning and Budgeting is more expensive to implement (TCO) than Customer Thermometer, and Customer Thermometer is rated higher (97/100) than Enterprise Planning and Budgeting (62/100). Customer Thermometer offers users more features (7) than Enterprise Planning and Budgeting (3). There is a clear winner in this case and it is Customer Thermometer!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Customer Thermometer Vs. Sitronics
Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies.
We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing.
You need to go and hire bright, enthu...
Sitronics: SITRONICS IT is an international IT company, and one of the leading suppliers of solutions, products and services in the field of information technologies in Eastern Europe and the CIS countries. The company was founded in 1990, and now is the subsidiary of JSC SITRONICS
Who is more expensive? Customer Thermometer or Enterprise Planning and Budgeting?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Customer Thermometer and Enterprise Planning and Budgeting.
Customer Thermometer price starts at $29 per month , On a scale between 1 to 10 Customer Thermometer is rated 4, which is lower than the average cost of Customer Service software. Enterprise Planning and Budgeting accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Customer Thermometer is rated 4, which is lower than the average cost of Customer Service software.
Bottom line: Customer Thermometer cost is around the same cost of Enterprise Planning and Budgeting.
Which software includes more/better features?
We've compared Customer Thermometer Vs. Enterprise Planning and Budgeting based on some of the most important and required Customer Service features.
Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports, Email Invitations & Reminders, Site Intercept Survey.
Enterprise Planning and Budgeting: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Customer Thermometer is ideal for different companies, big or small. and Enterprise Planning and Budgeting's target customer size include: Start up, Small business, Medium business, Large business.