Shlomi Lavi / Jul 13, 2020
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Customer Thermometer is more expensive to implement (TCO) than Pipedrive, Pipedrive is rated higher (99/100) than Customer Thermometer (97/100). Customer Thermometer offers more features (7) to their users than Pipedrive (4).
Looking for the right Customer Service solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies. We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing. You need to go and hire bright, enthu...
Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline. So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Customer Thermometer and Pipedrive.
Customer Thermometer price starts at $29 per month , on a scale between 1 to 10 Customer Thermometer is rated 4, which is lower than the average cost of Customer Service software. Pipedrive price starts at $12 per user/month , when comparing Pipedrive to their competitors, the software is rated 2 - much lower than the average Customer Service software cost.
Bottom line: Customer Thermometer is more expensive than Pipedrive.
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Customer Thermometer Vs. Pipedrive based on some of the most important and required Customer Service features. Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports, Email Invitations & Reminders, Site Intercept Survey. Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .
Customer Thermometer is ideal for different companies, big or small. Pipedrive is best for freelancers, mid-size businesses, not for profit organizations and small businesses.
starts at $29 per month
Customer Thermometer software is an on-premise cloud-hosted Customer Support solution that helps its users to receive real-time and actionable feedback from every email they send. The platform is a business app...
Compare Pricing| ITQlick Score: | 97/100 |
|---|---|
| ITQlick Rating: | (4.8/5) |
| Pricing: | 4/10 - average cost |
| Category: | Customer Service -> Customer Thermometer |
| Company: | Customer Thermometer |
| Pricing: | starts at $29 per month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop |
| Links: | Customer Thermometer review, Customer Thermometer pricing, Customer Thermometer alternatives |
| ITQlick Score: | 99/100 |
|---|---|
| ITQlick Rating: | (4.6/5) |
| Pricing: | 2/10 - low cost |
| Category: | CRM -> Pipedrive |
| Company: | Pipedrive |
| Pricing: | starts at $12 per user/month |
| Typical customers: | Small businesses and start ups |
| Platforms: | Desktop, Cloud |
| Links: | Pipedrive review, Pipedrive pricing, Pipedrive alternatives |
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.